Mayeth LACHICA
Mandaluyong
Summary
Apply for a reasonable and challenging position in a progressive organization where educational attainment and special skills shall be enhanced and be utilized in its full potentials. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Competent Accounts Receivable Specialist bringing [Number] years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Billing and Credit Collection Officer
Alphaland Development Inc.
09.2014 - Current
- Taking calls from clients who have inquiries about their account
- Prepares and sends monthly collection reports
- Extracts monthly aging reports for identification of past due accounts for collections
- Monitor all payments receive, and Allocation of current and past account for reporting.
- Enhanced company cash flow by effectively managing a portfolio of overdue accounts.
- Developed strong relationships with clients through excellent communication and negotiation skills, leading to successful payment arrangements.
- Reduced delinquencies by implementing effective follow-up strategies for overdue accounts.
- Collaborated with other departments to address account discrepancies and coordinate resolution efforts.
- Maintained customer confidentiality while handling sensitive financial information during debt collection efforts.
- Supported team members in achieving targets, sharing best practices, and providing guidance when needed.
- Improved collections efficiency by maintaining accurate records of client communications and payment plans.
General Service Assistant
Makati Development Corporation Head Office
06.2013 - 07.2014
- Handles related tasks such as: Processes monthly corporate billings and other general services
- Monitors overdue and exceeding accounts from their monthly allotment
- Files GSD documents to superior
- Taking calls from clients who have inquiries about their account
- Coordinates company new line applications for employees.
Administrative Assistant
RCBC Saving Bank
01.2012 - 04.2013
- Handles related tasks such as: Receives, monitors and records OR/CR for Auto, Personal and Salary Loans
- Creating monthly, weekly and daily productivity reports with outstanding balance and past due accounts to be endorsed to legal agencies
- Taking calls from clients who have inquiries about their accounts and assisting them with the documentations they need.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Quality Assurance/Admin Assistant
United Laboratories Inc. (UNILAB)
04.2010 - 09.2011
- Handles related tasks such as: Encode and abstract records, documents and other data sheets in a timely manner
- Checking of transmitted data such as sales, collection and orders
- Perform the functions of organizing, analyzing and maintaining the data collected from different sources
- Train key and end-users in the use of the software
- Provide software business and technical support to client
- Achieve successful site implementation, using structured project management techniques.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Cashier/Service Crew
Pizza Hut Inc. (Working Student)
06.2008 - 07.2009
- Handles related tasks such as: Assists customers in locating specific items
- Keeps register area neat and stocked with necessary supplies
- Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner
- Prepare everyday inventory.
Education
Bachelor Of Science in Information Technology -
Jose Rizal University
Mandaluyong, Metro Manila03.2010
San Isidro Parish School
Cebu City, Cebu03.2005
Tayud Elementary School
Cebu City, Cebu03.2001
Skills
- Assertiveness and Confidence
- Professionalism and Integrity
- Decision-making capabilities
- Teamwork orientation
- Conflict resolution techniques
- Dispute Resolution
- Attention to Detail
- Updating Customer Accounts
- Decision-Making
- Microsoft Office
- Documentation and Recordkeeping
- Analytical and Critical Thinking
- Customer Relationship Management
- Work Planning and Prioritization
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
City Address
Eugenia Tower Tivoli Garden Residences
City
Mandaluyong
Provincial Address
Aklan, Kalibo
Contact No
09774364570/09431283766
Email Address
lachicamae03@gmail.com
Computer Software Skills
- Intimus and AIS Software
- Knowledgeable in using MS Office Application (Microsoft Word, Excel, Access and PowerPoint)
- Video Editing
- ICBS (Integrated Computing Business System)
- SAP System
Place Of Birth
Pasig City
Height
5'1
Weight
115 lbs.
Dialect Spoken
- English
- Tagalog
Personal Information
- Age: 36
- Date of Birth: 05/03/1988
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
References
Upon request
Timeline
Billing and Credit Collection Officer
Alphaland Development Inc.
09.2014 - Current
General Service Assistant
Makati Development Corporation Head Office
06.2013 - 07.2014
Administrative Assistant
RCBC Saving Bank
01.2012 - 04.2013
Quality Assurance/Admin Assistant
United Laboratories Inc. (UNILAB)
04.2010 - 09.2011
Cashier/Service Crew
Pizza Hut Inc. (Working Student)
06.2008 - 07.2009
Bachelor Of Science in Information Technology -
Jose Rizal University
San Isidro Parish School
Tayud Elementary School
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