May Edralin Tambalo
Customer Service
12 Mangosteen, Brgy. Katuparan Taguig City
Summary
Professional customer service specialist proficient in managing customer interactions and resolving issues promptly. Known for strong collaboration and achieving positive outcomes. Reliable and adaptable, consistently meeting team and customer needs. Skilled in conflict resolution and customer engagement.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Telus International
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
Customer Care Representative
Startek Philippines
11.2019 - 06.2022
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Manufacturing Operator
Western Digital
10.2012 - 03.2019
- Organized work to meet demanding production goals.
- Achieved higher product quality through rigorous adherence to standard operating procedures and quality control measures.
- Exceeded safety standards by consistently following guidelines and participating in regular safety training sessions.
- Contributed to cost reduction efforts by identifying areas of waste minimization and proposing effective solutions.
Sales Crew Member
Jen & Eric Drugstore
03.2012 - 09.2012
- Offered expert advice on product features and benefits resulting in informed purchases made by satisfied customers.
- Streamlined store operations by assisting in inventory management tasks such as receiving shipments, stocking shelves, pricing items accordingly.
- Demonstrated adaptability by working across various departments as needed to support overall store performance.
Education
No Degree - Nurses Aide / Assistant
Carthel Science Educational Foundation Inc.
Calasiao, Province Of Pangasinan, Philippines 04.2001 -
GED -
Asian Training & Educational Center
San Jacinto, Province Of Pangasinan 04.2001 -
High School Diploma -
Manaoag National High School
Manaoag, Province Of Pangasinan, Philippines 04.2001 -
Skills
Customer service
First call resolution
Problem resolution
Order processing
Adaptability and flexibility
Task prioritization
Empathy and patience
Technical troubleshooting
Timeline
Customer Care Representative
Telus International
06.2022 - Current
Customer Care Representative
Startek Philippines
11.2019 - 06.2022
Manufacturing Operator
Western Digital
10.2012 - 03.2019
Sales Crew Member
Jen & Eric Drugstore
03.2012 - 09.2012
No Degree - Nurses Aide / Assistant
Carthel Science Educational Foundation Inc.
04.2001 -
GED -
Asian Training & Educational Center
04.2001 -
High School Diploma -
Manaoag National High School
04.2001 -
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