MAYEANN ARCE

• Followed all company policies and procedures to deliver quality work.
• Communicated with manufacturing partners to ensure delivery dates are accurate
• Brainstormed with the team for new ideas
• Compiled order data in Google Sheets
• Monitored and updated shipped orders via Shopify
• Monitored Replacements via Shopify
• Sent emails and feedback to partners
• Collaborated with the Customer Care team for order and delivery status

• Answers guest surveys
• Contact clients for input
• Listened and responded to client requests and forwarded necessary information to superiors.
• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.

• Lead Generation
• Email Management
• Data Entry
• Brand Outreach
• Communicates via Slack
• GUEST
• Facilitated strategy development and planned with cross-functional teams.
• Enforced use of required processes and tools for partnership management.

• Acted as first point of contact and set appointments for prospective clients.
• Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
• Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
• Communicated with management to provide feedback on value and productiveness of appointment setting process.
• Entered daily data in computer systems and documented office activities.
• Called a list of leads via Ring Central
• Updated Call tracker via Sheet
• Set up an Appointment- if interested

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer chats and emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Addressed customer account discrepancies and concerns.
• Entered customer interaction details in the system to track requests, document problems, and record solutions offered.
• Educated clients on account services and resolved client inquiries regarding statement information and order status
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.

• Answered incoming chats and emails from current customers and asked open-ended questions to determine needs.
• Developed lasting relationships with customers
• Updated customer service database with new information, address changes and contact details.
• Researched issues with shipments, product damage and incorrect product amounts.
• Tasked with data entry, records oversight and issue resolution
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
• Monitored customer feedback channels to identify trends or recurring issues that require attention from the management team.
• Coordinated closely with the owner to address any order-related questions or discrepancies reported by customers promptly.
• Nurtured long-term client relationships through consistently delivering exceptional service experiences that exceed expectations.

• (PILOT CAMPAIGN)
• Manage Shopify Orders
• Answer ticket concerns integrated with Gorgias
• Collate information and put it in a Spreadsheet
• Chat Support
• Email Support
• Communicates via Slack

**combined BPO experiences**

• Received inbound calls, sent emails and performed outbound calls to customers who have concerns about their hotel reservations and orders including modifications, cancellations, special requests, refunds, complaints, and guest reviews
• Responded to customer needs through competent customer service and prompt problem-solving.
• Verified accuracy of customer account information and updated when necessary.
• Processed refunds and complaints
• Used exceptional communication to connect with customers, assess needs and present solutions.
• Directed customers to appropriate departments for additional support.
• Identified customer issues with products or services, investigated causes and initiated resolutions.
• Kept accurate records to document service actions and discussions.
• Assessed and offered solutions to improve procedures and customer experiences.