Maydelyn Vidad
Supervisor
Zamboanga City
Summary
Hardworking retail leader accustomed to overseeing section operations to foster productivity and profitability. Monitors KPIs to track sales performance and implement actionable improvements. Offers proactive approach to challenges with high-level critical thinking skills and superior business acumen.
Motivated [Job Title] with [Number] years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Dedicated [Job Title] highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Dedicated [Job Title] with [Number] years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Front End Supervisor
Mindpro Retail Incorporated
07.2025 - Current
- Assisted in daily operations, ensuring efficient front-end service and customer satisfaction.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Trained new staff on customer service protocols and point-of-sale systems.
- Implemented strategies to enhance product organization and visual merchandising.
- Monitored inventory levels at the front end, coordinating restocks as needed.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Supported management in developing staff schedules to optimize coverage during peak hours.
- Contributed to team meetings by sharing insights on improving operational efficiencies at the front end.
- Collaborated closely with upper management, supporting business growth initiatives.
- Facilitated smooth workflow with efficient scheduling and task distribution.
- Streamlined communication channels between front-end staff and management, enhancing operational efficiency.
- Oversaw employee performance reviews, promoting professional development opportunities.
- Trained new staff members to enhance team performance.
- Prioritised tasks effectively, ensuring optimal productivity levels were maintained.
- Maintained high cleanliness standards to provide pleasant shopping environment.
- Delegated responsibilities wisely for improved team efficiency.
- Conducted regular inventory audits to ensure stock availability.
- Implemented innovative promotional strategies, increasing brand awareness.
- Implemented strategic merchandising, resulting in improved product visibility.
- Ensured seamless functioning of front end operations with diligent supervision.
- Fostered positive work environment through effective communication and leadership.
- Handled cash transactions accurately, ensuring financial integrity at the point of sale.
- Managed conflict resolution procedures to maintain harmonious workplace relations.
- Increased customer satisfaction by streamlining checkout processes.
- Coordinated with other departments for efficient store management.
- Enhanced consumer engagement with proactive customer service approach.
- Stayed up-to-date with industry market trends, understanding forthcoming customer initiatives and monitoring competitor activity.
- Performed regular performance appraisals, working with individuals to devise plans towards making necessary improvements.
- Analysed daily, weekly and monthly sales figures to determine section profitability.
- Generated incident reports and implemented preventative action to eliminate reoccurrence of similar issues.
- Trained new employees in company policies and procedures.
- Organised staff professional development training to improve service delivery.
- Held regular staff meetings to brief team on new products and promotions.
- Walked sales floor regularly, identifying problems and resolving urgent issues.
- Conducted disciplinary action in line with store policies and termination of employees.
- Collaborated with HR department to recruit and hire new employees to meet section staffing needs.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
Branch supervisor
Oro Wonder Drug
02.2023 - 08.2025
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored staff on customer service protocols and operational best practices.
- Implemented inventory management systems to enhance product availability and reduce waste.
- Developed staff schedules to optimize workflow and meet branch performance targets.
- Resolved customer inquiries, improving satisfaction through effective communication and problem-solving skills.
- Analyzed sales data to identify trends, driving strategic decisions for merchandising initiatives.
- Coordinated training sessions for new employees, fostering a strong team-oriented environment.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Provided excellent customer service, resulting in increased client satisfaction.
- Oversaw inventory management, reducing stock discrepancies.
Branch manager
Higante Pizza de Zamboanga
10.2021 - 06.2022
- Oversaw daily operations ensuring high-quality service delivery and customer satisfaction.
- Developed staff training programs to enhance team performance and operational efficiency.
- Implemented inventory management systems improving stock control and reducing waste.
- Analyzed sales data to identify trends, optimize product offerings, and increase profitability.
- Fostered a positive work environment promoting collaboration among team members.
- Led strategic marketing initiatives enhancing brand visibility and attracting new customers.
- Streamlined operational processes resulting in improved workflow and reduced turnaround times.
- Conducted regular performance evaluations providing constructive feedback to support employee growth.
- Streamlined business processes to enhance operational efficiency.
- Coordinated with other branches for seamless service delivery.
- Conducted regular performance reviews for continuous employee development.
- Ensured branch met all regulatory requirements for safe operation.
- Implemented new training programmes for improved staff performance.
- Organised local marketing activities, boosting brand visibility within community.
Area sales supervisor
CSR Agency
09.2019 - 03.2020
- Executed sales strategies to achieve regional targets and drive revenue growth.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Trained and mentored junior sales representatives in product knowledge and sales techniques.
- Analyzed market trends to identify new business opportunities and improve competitive positioning.
- Facilitated regular team meetings to align on goals and share best practices among staff.
- Monitored sales performance metrics, ensuring consistent achievement of KPIs across the team.
Wholesala Supervisor
Shop o rama Group of Companies
03.2016 - 06.2018
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained new employees on operational procedures and safety protocols for optimal performance.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Conducted regular performance evaluations to identify areas for employee development and training needs.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment of supplies.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Monitored compliance with health and safety regulations, fostering a safe working environment.
- Developed schedules for staff shifts, optimizing resource allocation to meet business demands.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Identified potential risks and mitigated them through proactive measures.
- Improved team efficiency by implementing new scheduling practices.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Led team meetings, ensured clear communication amongst all members.
Selling supervisor
Citymall
05.2016 - 06.2017
- Trained and mentored new staff on customer service protocols and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Led team in achieving sales targets through effective merchandising strategies.
- Analyzed sales trends to develop promotional plans that increased customer engagement.
- Coordinated with management to enhance store layout for improved customer flow and experience.
- Evaluated employee performance, providing feedback to foster professional development and accountability.
- Resolved customer inquiries and complaints, ensuring high satisfaction rates and loyalty.
- Streamlined operational processes to improve efficiency and maintain consistent service standards.
- Collaborated with other supervisors for better coordination among different departments.
Education
Bachelor of Science in Community Development - Community Development
Western Mindanao State University
Zamboanga City04-2001
Skills
Time management mastery
Decision-Making authority
Persistence and resilience
Employee scheduling
Employee training
Certification
Certified Associate in Project Management
Timeline
Front End Supervisor
Mindpro Retail Incorporated
07.2025 - Current
Branch supervisor
Oro Wonder Drug
02.2023 - 08.2025
Branch manager
Higante Pizza de Zamboanga
10.2021 - 06.2022
Area sales supervisor
CSR Agency
09.2019 - 03.2020
Selling supervisor
Citymall
05.2016 - 06.2017
Wholesala Supervisor
Shop o rama Group of Companies
03.2016 - 06.2018
Bachelor of Science in Community Development - Community Development
Western Mindanao State University