MAYDEL JOY URBANO
San Miguel Tagudin
Summary
To obtain position in a reputable organization to expand my learnings, knowledge, and skills.
Hardworking & Willingness to Learn CUSTOMER SERVICE SKILLS Positive Working Social Connection Ability to work well under pressure
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services
Pampanga, Philippines
11.2025 - Current
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Addressed customer service enquires quickly and accurately.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
Customer Service Representative
Foundever Baguio City
Baguio City
04.2025 - 10.2025
- Resolved customer concerns promptly, handling inquiries about products, services, and complaints to ensure satisfaction.
Food Server
Xtremely Xpresso Cafe
07.2024 - 12.2024
- Greeting a table of customers and then taking their drink orders.
- Take the table's food orders, and deliver their food.
- Explaining dishes to customers, taking feedback, and responding to complaints in a professional manner.
Housekeeping/ Room Attendant
Le Monet Hotel
Baguio City
09.2022 - 04.2024
- Manage to handle/ Clean Hotel Rooms & Public Areas to meet guest's needs and expectations.
- Working with the Housekeeping Team
Education
Bachelor of Science - Hotel and Restaurant Msnagement
Don Mariano Marcos Memorial State University ( MLUC)
04-2024
Technical Vocational Livelihood Education - Cookery
Tagudin National High School
04-2018
Skills
- Customer Service Skills
- Positive Working Social Connection
- Ability to work well under pressure
- Customer service
- Active listening
- Time management
- Customer relationship management
Custom
- Margarita G. De Jesus, 09157843925, Housekeeping Supervisor, Hotel Rembrandt, budayao7@gmail.com
- Ryan M. Budayao, Housekeeping Supervisor, Grand Plaza King Fahad Riyadh
- Kristine Joy Abando, Housekeeping Supervisor, Le Monet Hotel, 09674375076, kristineabando.artstream@gmail.com
Timeline
Customer Service Representative
Sutherland Global Services
11.2025 - Current
Customer Service Representative
Foundever Baguio City
04.2025 - 10.2025
Food Server
Xtremely Xpresso Cafe
07.2024 - 12.2024
Housekeeping/ Room Attendant
Le Monet Hotel
09.2022 - 04.2024
Bachelor of Science - Hotel and Restaurant Msnagement
Don Mariano Marcos Memorial State University ( MLUC)
Technical Vocational Livelihood Education - Cookery
Tagudin National High School