Summary
Overview
Work History
Education
Skills
LANGUAGE
References
Timeline
Generic
MAYBELLINE Alilio

MAYBELLINE Alilio

San Pablo City

Summary

Experienced with diagnosing and resolving technical issues efficiently. Utilizes strong problem-solving skills to provide timely support and enhance user satisfaction. Knowledge of various software and hardware systems ensures comprehensive technical assistance.

Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.

Experienced with driving sales growth and managing sales teams. Utilizes strategic planning and leadership to optimize sales performance. Track record of fostering teamwork and delivering consistent results.

Overview

14
14
years of professional experience

Work History

Technical Support Specialist/Sales

ASURION
07.2018 - 04.2023
  • Resolved technical issues for customers via phone, email, and chat support.
  • Educated users on product functionality to enhance user experience and satisfaction.
  • Analyzed customer feedback to identify trends and recommend product enhancements.

Technical Support Representative

Capital One
12.2016 - 08.2017
  • Developed knowledge base articles to streamline support processes and empower customers with self-service options.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Customer Service Representative

Infosys BPO Limited
03.2016 - 09.2016
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized CRM systems to track customer interactions and ensure accurate records.
  • Collaborated with cross-functional teams to address complex customer issues efficiently.
  • Developed process improvements that enhanced workflow efficiency and reduced response times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative/Sales

FIS Global Services
02.2013 - 03.2016
  • Resolved customer inquiries through multiple communication channels, ensuring high levels of satisfaction.
  • Managed escalated issues, providing effective solutions while maintaining positive client relationships.
  • Maintained comprehensive knowledge of products and services to assist customers effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Technical Support Representative

Sutherland Global Services
12.2008 - 02.2013
  • Provided technical support for software and hardware issues, ensuring rapid resolution of customer inquiries.
  • Diagnosed and troubleshot complex technical problems using advanced diagnostic tools and techniques.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Education

BS Commerce - Management

Laguna College
San Pablo City, Laguna
01.1998

Skills

  • Technical Support
  • Customer Service
  • Complaint Resolution
  • Escalation
  • Team Coach
  • Fraud
  • Sales
  • Technical troubleshooting
  • Account management
  • Customer support
  • Remote diagnostics
  • Desktop component repair
  • Application support

LANGUAGE

English
Filipino (Tagalog)

References

Jennalyn, Tesoro, Supervisor, ASURION, Facebook: Jennalyn Samson Tesoro

Paul Castro, Supervisor, ASURION, Facebook: Paul Castro

Timeline

Technical Support Specialist/Sales

ASURION
07.2018 - 04.2023

Technical Support Representative

Capital One
12.2016 - 08.2017

Customer Service Representative

Infosys BPO Limited
03.2016 - 09.2016

Customer Service Representative/Sales

FIS Global Services
02.2013 - 03.2016

Technical Support Representative

Sutherland Global Services
12.2008 - 02.2013

BS Commerce - Management

Laguna College

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MAYBELLINE Alilio