A polite and professional customer service representative is successful in applying strong communication and problem-solving skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Skilled in building long-lasting, loyal customer relationships.
Hi, I’m
May Ann Joy Cristine Salarza
Customer Service Representative
Taytay, Rizal
Summary
Overview
10
years of professional experience
12
years of post-secondary education
1
Language
Work History
ENSHOREDPasig, Metro Manila
Call Center Representative
01.2022 - Current
Job overview
- Responsible in handling business to business and business to consumer accounts.
- Act as a liaison, provide services information, answer questions, and resolve any emerging problems that the client might face with accuracy and efficiency.
TtecPasay, Metro Manila
Call Center Representative
08.2017 - 10.2019
Job overview
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
VXIPasay, Metro Manila
Call Center Representative
11.2016 - 07.2017
Job overview
- Handles billing inquiries, billing errors, service change request, and basic tech-support calls while presenting current promotions.
TELEPERFORMANCEAyala Makati
Call Center Representative
11.2015 - 11.2016
Job overview
- Answer booking and billing inquiries.
- Utilize Global Distribution Systems (GDS) to make reservations, book flights, hotels, and other travel arrangements while adhering to company and airline policies.
- Provide courteous, efficient, and accurate assistance to customers seeking information, reservations, ticketing, and solutions for their travel-related queries and concerns.
- Create, modify, and manage travel itineraries for clients, ensuring accuracy and timely updates as per their requests.
DANAM PHILIPPINES INCRosario, Cavite
Quality Assurance Inspector
07.2014 - 04.2015
Job overview
- Responsible in inspecting, testing, sampling, and sorting products or goods being manufactured.
- Reject all products and materials that fail to meet quality expectations.
- Document inspection outcomes by completing detailed reports and performance records.
- Resolve quality-related issues in a timely manner.
Cavite Electronic CorporationsGeneral Trias, Cavite
Accounting Clerk
06.2013 - 02.2014
Job overview
- Daily enter key data of financial transactions in database
- Research, track and restore accounting or documentation problems and discrepancies
- Inform management and compile reports/summaries on activity areas
- Constantly update job knowledge
- Type accurately, prepare and maintain accounting documents and records
Education
Datacom Institute of Computer Technology, Gen. Trias St Rosario, Cavite
from Computer Programming
06.2012 - 04.2014
University Overview
Leonora S. Salapantan National High SchoolSan Miguel, Iloilo
06.2007 - 04.2011
University Overview
Brgy Sto. Niño Elementary SchoolBrgy Sto. Niño San Miguel, Iloilo
06.2001 - 04.2007
University Overview
Skills
Calm disposition
Timeline
Call Center Representative
ENSHORED
01.2022 - Current
Call Center Representative
Ttec
08.2017 - 10.2019
Call Center Representative
VXI
11.2016 - 07.2017
Call Center Representative
TELEPERFORMANCE
11.2015 - 11.2016
Quality Assurance Inspector
DANAM PHILIPPINES INC
07.2014 - 04.2015
Accounting Clerk
Cavite Electronic Corporations
06.2013 - 02.2014
Datacom Institute of Computer Technology,
from Computer Programming
06.2012 - 04.2014
Leonora S. Salapantan National High School
06.2007 - 04.2011
Brgy Sto. Niño Elementary School
06.2001 - 04.2007
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