A polite and professional customer service representative is successful in applying strong communication and problem-solving skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Skilled in building long-lasting, loyal customer relationships.
Hi, I’m
May Ann Joy Cristine Salarza
Customer Service Representative
Taytay, Rizal
Summary
Overview
10
years of professional experience
12
years of post-secondary education
1
Language
Work History
ENSHOREDPasig, Metro Manila
Call Center Representative
01.2022 - Current
Job overview
- Responsible in handling business to business and business to consumer accounts.
- Act as a liaison, provide services information, answer questions, and resolve any emerging problems that the client might face with accuracy and efficiency.
TtecPasay, Metro Manila
Call Center Representative
08.2017 - 10.2019
Job overview
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
VXIPasay, Metro Manila
Call Center Representative
11.2016 - 07.2017
Job overview
- Handles billing inquiries, billing errors, service change request, and basic tech-support calls while presenting current promotions.
TELEPERFORMANCEAyala Makati
Call Center Representative
11.2015 - 11.2016
Job overview
- Answer booking and billing inquiries.
- Utilize Global Distribution Systems (GDS) to make reservations, book flights, hotels, and other travel arrangements while adhering to company and airline policies.
- Provide courteous, efficient, and accurate assistance to customers seeking information, reservations, ticketing, and solutions for their travel-related queries and concerns.
- Create, modify, and manage travel itineraries for clients, ensuring accuracy and timely updates as per their requests.
DANAM PHILIPPINES INCRosario, Cavite
Quality Assurance Inspector
07.2014 - 04.2015
Job overview
- Responsible in inspecting, testing, sampling, and sorting products or goods being manufactured.
- Reject all products and materials that fail to meet quality expectations.
- Document inspection outcomes by completing detailed reports and performance records.
- Resolve quality-related issues in a timely manner.
Cavite Electronic CorporationsGeneral Trias, Cavite
Accounting Clerk
06.2013 - 02.2014
Job overview
- Daily enter key data of financial transactions in database
- Research, track and restore accounting or documentation problems and discrepancies
- Inform management and compile reports/summaries on activity areas
- Constantly update job knowledge
- Type accurately, prepare and maintain accounting documents and records
Education
Datacom Institute of Computer Technology, Gen. Trias St Rosario, Cavite
from Computer Programming
06.2012 - 04.2014
University Overview
Leonora S. Salapantan National High SchoolSan Miguel, Iloilo
06.2007 - 04.2011
University Overview
Brgy Sto. Niño Elementary SchoolBrgy Sto. Niño San Miguel, Iloilo
06.2001 - 04.2007
University Overview
Skills
Calm disposition
Verbal and written communication
Customer service optimization
Complaint resolution
Inbound phone calls
Gathering information
Typing 50 wpm
Quality assurance
Problem-solving skills
Documentation and reporting
Customer support
Brand representation
Customer Relationship Management
Client communication
Logging call information
Answering questions
Account management
Cash Handling
Performance improvement
Timeline
Call Center Representative
ENSHORED
01.2022 - Current
Call Center Representative
Ttec
08.2017 - 10.2019
Call Center Representative
VXI
11.2016 - 07.2017
Call Center Representative
TELEPERFORMANCE
11.2015 - 11.2016
Quality Assurance Inspector
DANAM PHILIPPINES INC
07.2014 - 04.2015
Accounting Clerk
Cavite Electronic Corporations
06.2013 - 02.2014
Datacom Institute of Computer Technology,
from Computer Programming
06.2012 - 04.2014
Leonora S. Salapantan National High School
06.2007 - 04.2011
Brgy Sto. Niño Elementary School
06.2001 - 04.2007