Summary
Overview
Work History
Education
Skills
Additional Information
Character References
Timeline
Generic

May Ann Segundo

Customer Support Representative
Itogon, Benguet

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Task Us
01.2022 - 01.2023
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Support Representative

Foundever
02.2019 - 01.2022
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Developed personalized solutions for customers based on their unique requirements, fostering long-term relationships with clients.
  • Exceeded performance metrics by consistently providing high-quality support to clients.
  • Trained new hires on company policies, procedures, and best practices in customer support roles.

Apprentice

Texas Instrument
04.2013 - 10.2013
  • I observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Collaborated with fellow apprentices on group projects, honing teamwork and communication skills.

Education

Secondary Education

Saint Louis High School
Antamok Tram, Itogon, Benguet
03.2011 - 03.2011

No Degree - Tertiary

University of Baguio
Baguio City
04.2001 -

Primary

Ucab Elementary School
Ucab, Itogon, Benguet
03.2006 - 03.2006

Skills

Canroachable

TimeEasyApproachable

Additional Information

Birthdate: August 27. 1995

Place of Birth: La Trinidad, Benguet

Citizenship: Filipino

Height: 5'

Weight: 50 kgs

Civil Status: Married

Person to be Notified

in case of Emergency: Jeffrey Segundo

Contact Number: 0966-624-8210

Character References

Novie Kelly

IHG Specialist

0910-850-2926


Reena Mae Elatan

IHG Specialist

0926-023-2662


Maria Katrina Subala

When in Baguio Eat Support

0956-286-5709

Timeline

Customer Service Representative

Task Us
01.2022 - 01.2023

Customer Support Representative

Foundever
02.2019 - 01.2022

Apprentice

Texas Instrument
04.2013 - 10.2013

Secondary Education

Saint Louis High School
03.2011 - 03.2011

Primary

Ucab Elementary School
03.2006 - 03.2006

No Degree - Tertiary

University of Baguio
04.2001 -
May Ann SegundoCustomer Support Representative