May Ann Segundo
Customer Support Representative
Itogon, Benguet
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Task Us
01.2022 - 01.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Support Representative
Foundever
02.2019 - 01.2022
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Developed personalized solutions for customers based on their unique requirements, fostering long-term relationships with clients.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
Apprentice
Texas Instrument
04.2013 - 10.2013
- I observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Collaborated with fellow apprentices on group projects, honing teamwork and communication skills.
Education
Secondary Education
Saint Louis High School
Antamok Tram, Itogon, Benguet 03.2011 - 03.2011
No Degree - Tertiary
University of Baguio
Baguio City 04.2001 -
Primary
Ucab Elementary School
Ucab, Itogon, Benguet 03.2006 - 03.2006
Skills
Canroachable
TimeEasyApproachableAdditional Information
Birthdate: August 27. 1995
Place of Birth: La Trinidad, Benguet
Citizenship: Filipino
Height: 5'
Weight: 50 kgs
Civil Status: Married
Person to be Notified
in case of Emergency: Jeffrey Segundo
Contact Number: 0966-624-8210
Character References
Novie Kelly
IHG Specialist
0910-850-2926
Reena Mae Elatan
IHG Specialist
0926-023-2662
Maria Katrina Subala
When in Baguio Eat Support
0956-286-5709
Timeline
Customer Service Representative
Task Us
01.2022 - 01.2023
Customer Support Representative
Foundever
02.2019 - 01.2022
Apprentice
Texas Instrument
04.2013 - 10.2013
Secondary Education
Saint Louis High School
03.2011 - 03.2011
Primary
Ucab Elementary School
03.2006 - 03.2006
No Degree - Tertiary
University of Baguio
04.2001 -