Ivy Sebial Amoguis
Cashier, Barista, Waitress
Cagayan De Oro, Province Of Misamis Oriental
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
27
27
years of professional experience
Work History
OIC,Barista,Cashier & Waitress
Mallberry Suites Business Hotel (CDO NorthStar, Corp.)
08.2013 - 04.2026
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Captain Waitress
Mesa Filipino Moderne
12.2012 - 05.2013
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Completed restaurant opening and closing functions that included POS report generation.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
Barista & Junior Supervisor
Abu Dhabi National Hotel
01.2009 - 01.2012
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
Waitress & Front Desk Receptionist
Pulse Live Music Venue
01.2007 - 01.2009
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Saleslady
Greazely Kid's Apparel
03.1999 - 09.1999
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
BBA - Bachelor in Elmentary Education (BEED)
Attend College Capitol University
Corales Ext., Cagayan De Oro City 04.2001 -
The Fisher Valley Academy (High School)
Camaman-an, Cagayan De Oro CityCamamn-an Elementary School
Camaman-an, Cagayan De Oro CitySkills
Beverage preparation
Espresso machine operation
Opening and closing duties
Cash handling
Coffee expertise
Menu memorization
Food preparation
Team player
Cleanliness
Exceptional customer service
Team leadership
Hospitality service expertise
Timeline
OIC,Barista,Cashier & Waitress
Mallberry Suites Business Hotel (CDO NorthStar, Corp.)
08.2013 - 04.2026
Captain Waitress
Mesa Filipino Moderne
12.2012 - 05.2013
Barista & Junior Supervisor
Abu Dhabi National Hotel
01.2009 - 01.2012
Waitress & Front Desk Receptionist
Pulse Live Music Venue
01.2007 - 01.2009
BBA - Bachelor in Elmentary Education (BEED)
Attend College Capitol University
04.2001 -
Saleslady
Greazely Kid's Apparel
03.1999 - 09.1999
The Fisher Valley Academy (High School)
Camamn-an Elementary School