Office 365
May Millano
Training Specialist
Panglao Oasis, Ususan Taguig City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
1
1
Certificate
Work History
Training Specialist | Medical Billing Account
Valor Global Philippines
01.2020 - 04.2023
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Client Support Specialist | Healthcare Account
Access Healthcare
Taguig
01.2019 - 01.2020
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Executive | Financial Account
Intelenet Global Philippines
Taguig City
01.2017 - 01.2019
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Customer Service Representative | Financial Account
Teleperformance
Ortigas Extension
01.2015 - 01.2017
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
English Tutor B2B | ESL Teacher
Neungyule Eduphone
01.2013 - 01.2015
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
Service Crew
Food Corporation
Quezon City
01.2007 - 01.2009
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Recorded detailed daily progress notes and tracked daily issues, productivity and supplies used.
- Calculated totals, processed payments and issued receipts.
Education
01.1996 - 05.2002
High School Diploma -
05.2002 - 03.2006
Undergraduate of Mass - Communication
05.2006 - 05.2008
Skills
Medical billing code accuracy
Medical billing experience
Medical billing
Medical billing knowledge
Training and mentorship
Training staff
Certification
Certified Six Sigma White Belt
Software
Google One
Canva
Interests
Learning new knowledge and creating projects
Timeline
Certified Six Sigma White Belt
05-2023
Training Specialist | Medical Billing Account - Valor Global Philippines
01.2020 - 04.2023
Client Support Specialist | Healthcare Account - Access Healthcare
01.2019 - 01.2020
Customer Service Executive | Financial Account - Intelenet Global Philippines
01.2017 - 01.2019
Customer Service Representative | Financial Account - Teleperformance
01.2015 - 01.2017
English Tutor B2B | ESL Teacher - Neungyule Eduphone
01.2013 - 01.2015
Service Crew - Food Corporation
01.2007 - 01.2009
Trinity University of Asia - Undergraduate of Mass, Communication
05.2006 - 05.2008
Quezon City High School - High School Diploma,
05.2002 - 03.2006
San Luis Elementary School - ,
01.1996 - 05.2002