Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
May Barrientos

May Barrientos

General Trias Cavite

Summary

Hardworking Team Coach with exceptional abilities in process improvement, customer service and management with 3 years experience in this field. Incredible people skills meet financial objectives. Talented at preparing monthly reports, time management and monitoring day-to-day operations.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Team Coach

FIS Global Solutions Phils.
Makati City
09.2022 - Current
  • Evaluated performance and provided suitable feedback, balancing criticism with positivity and motivation.
  • Create an inspiring team environment with an open communication culture.
  • Set clear team goals.
  • Delegate tasks and set deadlines.
  • Oversee day-to-day operation.
  • Monitor team performance and report on metrics.
  • Motivate team members.
  • Discover training needs and provide coaching.

Customer Service Representative

FIS Global Solutions Phils.
Makati City
03.2020 - 09.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Team Leader

Philippine Bobbin Corporation
Rosario Cavite
11.2017 - 12.2019
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Education

Vocational -Manufacturing Technology

National College of Science And Technology
Bacao II General Trias Cavite
06.2014 - 09.2015

Gallanosa National Highschool
Irosin Sorsogon
06.2011 - 03.2014

Skills

Verbal and written communication

undefined

Software

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Ujet

Avaya

Salesforce

Twilio

Timeline

Team Coach

FIS Global Solutions Phils.
09.2022 - Current

Customer Service Representative

FIS Global Solutions Phils.
03.2020 - 09.2022

Team Leader

Philippine Bobbin Corporation
11.2017 - 12.2019

Vocational -Manufacturing Technology

National College of Science And Technology
06.2014 - 09.2015

Gallanosa National Highschool
06.2011 - 03.2014

Similar Profiles

CREATE PROFILE
May Barrientos