MAXINE ALEXANDRA CASTRO
Cainta
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
INSIDE SALES ANALYST
Accenture PH
04.2024 - 07.2025
- Outbound Sales - Calling advertisers or business owners, offering technical solutions.
- Increased sales efficiency by streamlining data analysis and reporting processes.
SENIOR ANALYST
Shopee PH
08.2021 - 03.2024
- Chat and Email Support - Investigates and resolves escalations raised by sellers and couriers.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
GENERAL VIRTUAL ASSISTANT
Dirtea (London)
11.2022 - 02.2023
- Email Support, Social Media Coordinator
- Facilitated smooth business operations by maintaining and updating accurate records of company documents and files.
TECHNICAL SUPPORT ASSOCIATE
Acquire BPO
01.2021 - 08.2021
- Support B2B
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
APPOINTMENT SETTER
Teledudes - Farmers Insurance
03.2020 - 08.2020
- Lead Generation and Cold Calling
- Set appointments with salespeople and potential customers.
TECHNICAL SUPPORT ASSOCIATE - GOOGLE
Sykes Asia Inc.
06.2019 - 12.2019
- Support customers on how to install their device and help troubleshoot to fix issues.
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
OPERATIONS SUPERVISOR
Solwash Laundry Services
07.2017 - 12.2018
- Manage/Supervise our small family business.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
ASSOCIATE CONSULTANT- ATT UVERSE BLUE
Sutherland Global Services
04.2016 - 06.2017
- Billing Support
- Sales
- Enhanced client satisfaction by providing tailored solutions and recommendations for their needs.
CUSTOMER SERVICE BACK OFFICE ASSOCIATE - SEARS CANADA
Concentrix Naga
02.2014 - 12.2015
- Email support, investigates and resolves customers issues on their online orders and deliveries
Education
Bachelor in Science And Business Administration - Business Economics
Ateneo De Naga University
Naga, Province Of Camarines Sur, PhilippinesBS - Computer Science
University of The Philippines Baguio
Baguio City, PhilippinesSecondary Level
Bicol Central Academy
Libmanan, Philippines03-2008
Skills
- Excellent written and verbal communication skills
- Confident, articulate, and professional speaking abilities
- Empathic listener and persuasive speaker
- Speaking in public, to groups, or via electronic media
- Excellent presentation and negotiation skills
- Customer service
- Solution implementation
- Sales experience
- Organizational skills
- Active listening
- Social media marketing
Timeline
INSIDE SALES ANALYST
Accenture PH
04.2024 - 07.2025
GENERAL VIRTUAL ASSISTANT
Dirtea (London)
11.2022 - 02.2023
SENIOR ANALYST
Shopee PH
08.2021 - 03.2024
TECHNICAL SUPPORT ASSOCIATE
Acquire BPO
01.2021 - 08.2021
APPOINTMENT SETTER
Teledudes - Farmers Insurance
03.2020 - 08.2020
TECHNICAL SUPPORT ASSOCIATE - GOOGLE
Sykes Asia Inc.
06.2019 - 12.2019
OPERATIONS SUPERVISOR
Solwash Laundry Services
07.2017 - 12.2018
ASSOCIATE CONSULTANT- ATT UVERSE BLUE
Sutherland Global Services
04.2016 - 06.2017
CUSTOMER SERVICE BACK OFFICE ASSOCIATE - SEARS CANADA
Concentrix Naga
02.2014 - 12.2015
Bachelor in Science And Business Administration - Business Economics
Ateneo De Naga University
BS - Computer Science
University of The Philippines Baguio
Secondary Level
Bicol Central Academy
References
CHERYL, AYALA, Supervisor, cherylayala24@gmail.com, +639774406981, Sutherland Global Services
JONATHAN KONATE, Shift Lead, jonkonate@gmail.com, +639158861994, Accenture PH
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