Overview
Work History
Timeline
Hi, I’m

MAXIMUS FRIEDRICH BALUYOT

Metro Manila
MAXIMUS FRIEDRICH BALUYOT

Overview

13
years of professional experience

Work History

Karnox

Director Of Operations
01.2018 - Current

Job overview

  • Company Overview: Karnox started in 2009 with the production of high-end car seats
  • In 2014, after years of design and development, we were able to launch the first range of high-quality gaming chairs
  • The brand is the joint vision of a UK Rolls-Royce engineer and the Karnox Ltd team
  • The idea was to combine cutting-edge automotive design with world-class manufacturing to create eSports chairs and accessories that improve gaming performance and allow you to play for longer hours while staying comfortable and healthy
  • Inspired by performance sports cars and designed for eSports, Karnox products deliver on style, comfort and build quality
  • We collaborate with the award-winning designers around the world from the USA, UK, and Europe
  • Along with having great designers, we have our own state of the art production facility and manufacture all the chairs ourselves
  • We do not outsource or rebrand! This also means we constantly invest in our factory and improve our manufacturing process
  • This, combined with our rigorous testing standards, top quality control, use of the best materials a product at the lower price and ultimately the best gaming experience
  • In June 2018, we are bringing our first Karnox chairs to the North American market
  • That being said we already have countless clients including offices, gamers, event organisers, businesses, and enthusiasts
  • Are you next
  • Karnox started in 2009 with the production of high-end car seats
  • In 2014, after years of design and development, we were able to launch the first range of high-quality gaming chairs
  • The brand is the joint vision of a UK Rolls-Royce engineer and the Karnox Ltd team
  • The idea was to combine cutting-edge automotive design with world-class manufacturing to create eSports chairs and accessories that improve gaming performance and allow you to play for longer hours while staying comfortable and healthy
  • Inspired by performance sports cars and designed for eSports, Karnox products deliver on style, comfort and build quality
  • We collaborate with the award-winning designers around the world from the USA, UK, and Europe
  • Along with having great designers, we have our own state of the art production facility and manufacture all the chairs ourselves
  • We do not outsource or rebrand! This also means we constantly invest in our factory and improve our manufacturing process
  • This, combined with our rigorous testing standards, top quality control, use of the best materials a product at the lower price and ultimately the best gaming experience
  • In June 2018, we are bringing our first Karnox chairs to the North American market
  • That being said we already have countless clients including offices, gamers, event organisers, businesses, and enthusiasts
  • Are you next

UnitedHealth Group
Quezon City

Technical Support Analyst II
09.2015 - 11.2017

Job overview

  • Company Overview: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get
  • Leading edge technology in an industry that's improving the lives of millions
  • Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably
  • There's no room for error
  • Join us and start doing your life's best work
  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Provide root-cause analysis and provide accurate information on IT products and services
  • Submit knowledge based articles for newly identified issues
  • Record events and problems and their resolution in logs
  • Identify and suggest possible improvements on procedures
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment)
  • The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  • Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get
  • Leading edge technology in an industry that's improving the lives of millions
  • Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably
  • There's no room for error
  • Join us and start doing your life's best work

GENPACT
NCR, National Capital Region

Technical Support Analyst
09.2014 - 07.2015

Job overview

  • Company Overview: The IT Helpdesk Analyst – Coca-cola Corp
  • / Coca-cola Refreshments provides support for basic incident resolution and requests reported to the division service desk
  • Install, configure, maintain, and monitor computer systems, applications, and networks
  • Diagnose hardware and software faults
  • Resolve technical and application problems through phone, email, or remote desktop access
  • Troubleshoot and diagnose hardware and software issues
  • Identify and implement appropriate hardware and software solutions
  • Resolve network issues
  • Conduct electrical safety checks on equipment
  • Answer user inquiries promptly
  • The IT Helpdesk Analyst – Coca-cola Corp
  • / Coca-cola Refreshments provides support for basic incident resolution and requests reported to the division service desk

Universal Epic Events & Media Corp
NCR, National Capital Region

Managing Director
01.2013 - 09.2014

Job overview

  • Company Overview: Advertising Company
  • Researching markets to identify opportunities for events
  • Liaising with clients to ascertain their precise event requirements
  • Producing detailed proposals for events (e.g
  • Timelines, venues, suppliers, legal obligations, staffing and budgets)
  • Agreeing to and managing a budget
  • Securing and booking a suitable venue or location
  • Ensuring insurance, legal, health and safety obligations are adhered to
  • Coordinating venue management, caterers, stand designers, contractors and equipment hire
  • Organising facilities for car parking, traffic control, security, first aid, hospitality and the media
  • Identifying and securing speakers or special guests
  • Planning room layouts and the entertainment programme, scheduling workshops and demonstrations
  • Coordinating staffing requirements and staff briefings
  • Selling sponsorship/stand/exhibition space to potential exhibitors/partners
  • Preparing delegate packs and papers
  • Liaising with marketing and PR colleagues to promote the event
  • Liaising with clients and designers to create a brand for the event and organising the production of tickets, posters, catalogues and sales brochures
  • Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly
  • Overseeing the dismantling and removal of the event and clearing the venue efficiently
  • Post-event evaluation (including data entry and analysis and producing reports for event stakeholders)
  • Design all kinds of advertising paraphernalia
  • Advertising Company

Teleperformance
NCR, National Capital Region

Technical Support Representative
09.2011 - 07.2012

Job overview

  • Company Overview: IT support in the account of Toshiba
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
  • IT support in the account of Toshiba

Timeline

Director Of Operations
Karnox
01.2018 - Current
Technical Support Analyst II
UnitedHealth Group
09.2015 - 11.2017
Technical Support Analyst
GENPACT
09.2014 - 07.2015
Managing Director
Universal Epic Events & Media Corp
01.2013 - 09.2014
Technical Support Representative
Teleperformance
09.2011 - 07.2012

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