Maxiene Aenne Cruz

Adept at managing high-stress situations, I enhanced customer loyalty and team productivity at Valor Global Inc. and TELUS INTERNATIONAL PHILIPPINES INC. by mastering active listening and critical thinking. My mentorship in escalation techniques and knack for developing customized solutions fostered a supportive environment, driving increased retention rates.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.