Angel Grace Lunar

• Sell and purchase live chicken, day old chick and hatching eggs depending on company's requirement

• Assist on project implementation for future process digitalization

• Ensure that sales reports are correct based on given documents

• Assign on looking for potential customers and assessing buying power

• Manage customer concerns and expectations

• Manage customer account reconciliations

• Secure that payments are recorded and matched properly based on customer's purchase

• Create SO through JDE system

• Secure that month end reports are submitted on time

• Supervised customer service activities

• Attended to customer complaints and queries

• Secured that customer complaints are being corrected by closely coordinating with various functions

• Secured that all processes are executed well before coming up to complain conclusions

• Assisted operations activities when needed

• Assisted on customer account accreditation

• Made sure that all customers are with signed trading agreements or memo

• Monitor team's performance on mandatory trainings

• Cascade important announcements from top management

• Coordinate with other functions for things needed

• Supervised daily operations activities

• Created and managed team schedule

• Made sure that processes are properly executed

• Secured that product inventory is correct based on proper update of allocation

• Assisted and guided team in terms of whole operational concerns

• Received payment of customers (VDS, cash or cheque)

• Recorded daily sales report

• Issued collection receipts, sales invoices and delivery receipts

• Monitored warehouse actual inventory

• Create sales order using JDE system and ran inventory using CAT2

• Monitored loading of fresh and frozen goods for plant and 3PL warehouses

• Coordinated with Sales Team for their booking and handled processing of orders

• Handled phone calls and e-mail inquiries

• Assisted on customer complaints and concerns

• Received payment of customers (VDS, cash or cheque)

• Recorded daily sales report

• Issued collection receipts, sales invoices and delivery receipts

• Monitored warehouse actual inventory

• Create sales order using JDE system and ran inventory using CAT2

• Monitored loading of fresh and frozen goods for plant and 3PL warehouses

• Coordinated with Sales Team for their booking and handled processing of orders

• Handled phone calls and e-mail inquiries

• Assisted on customer complaints and concerns

• Processed employee's payroll and employment concerns

• Supervised over 80 staff inside and outside production and verify daily attendance

• Processed government permits and prepared regular scheduled reports

• Prepared official receipts, delivery receipts and billing invoices

• Maintained and updated company's policies and procedures

• Coordinated with different government and private sectors for booking details

• Provided logistics supports to clients

• Coordinated with Sales Team for resort's monthly booking and cancellations

• Checked and maintain hotel rooms, seminar houses and other facilities

• Supervised kitchen and housekeeping staff

• Acted as the point of contact for external and internal client