MA WIVINA FAJARDO-BUCCAT

• Support customers via chat, email, and voice to ensure that clients have the best possible post-booking service (most teammates tend to work with 40+ customers every day). No scripts, human conversation only.
• Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes.
• Work out of multiple GDSes and variety of internal tools and systems to assist guests with Hopper air bookings
• Help users navigate the Hopper app, troubleshoot bugs, and provide guidance on new features.
• Constantly prioritize and re-prioritize high volume of incoming travel requests for air customers
• Provide and establish exceptional level of customer service to all users who contact Hopper.

• Devise and maintain orderly office systems including data management and filing, accounts and budget management, scheduling.
• Liaise, correspond and develop relationships with suppliers, vendors, establishments and employer contacts as well as employer’s other staff and business affiliates, as needed.
• Respond to all of employer’s informational requirements.
• Carries out or manages all errand requirements and may include personal shopping, bills payment, food tasting, venue screening, etc. Arranges travel requirements which includes securing visas, booking and confirming airline reservations and tickets, hotel accommodations, transportation such as airport transfers and car rentals at destination, dining requirements, localized activities and tours, entertainment, maps and directions, etc.
• Arranges, tracks and maintains mileage cards such as for airline/travel, credit, banks, shopping, gift vouchers, etc.
• Arranges for insurance requirements, which includes medical, life, health, travel, property, pension and others as the need arises.
• Carries out reservation requirements, which may include dining, amusement and entertainment, etc.
• Manages and handles prompt payments of bills as well as related matters such as negotiating reversal of charges, waiver of annual fees, etc.
• Sources, orders, and arranges delivery of products and services locally and internationally and in the course conducts research, canvasses, negotiates best costs and terms and presents findings and information gathered as well as solutions and recommendations.
• Organizes and maintains useful resource bank, with contacts and data, readily accessible, as needed.
• Arranges events and all pertinent requirements such as venue, furniture and equipment rental, catering, entertainment, invitations, etc.
• Familiarize regularly with local and international businesses, venues and special events, as they relate to employer’s requirements.
• Handle other related assigned tasks as may be required from time to time

• Assist Clients by providing relevant information for all their travel-related needs (i.e., fare, visa/passport, flight reservations, tour packages etc.).
• Book, modify, and reconfirm flight, hotel/resorts, and car reservations of individual travelers using Galileo / Sabre computer reservation system.
• Handles all travel related needs of assigned Corporate Accounts

As GSA Sales Support Executive –Affordable Car Hire / US Airways / Air Pacific

• Provides operational support such as reservations, amendment and issuance of vouchers as well as customer- related issues for car hire ACH online.
• Assist agents and solved their technical issues related to reservations and ticketing rules for US and FJ.
• Accompany ACH / US Airways / Air Pacific Sales Representatives to GCC travel agents and help solve agent’s operational / technical queries regarding ACH / US / FJ
• Responsible with timely update of ACH / US Airways / Air Pacific products and services thru GDS Q link and marketing flyers and events.
• Supervise ACH / US and FJ Sales Team, guide them and ensure that Sales Targets are achieved.
• Provide monthly Sales Report in order to track and increased Sales.
• Acronym used: ACH - Affordable Car Hire / FJ - Fiji Airways / US - Us Airways / GCC - Gulf Cooperation Council

As Senior / Corporate / Implant / Business Travel Consultant

• Assist Clients by providing relevant information for all their travel-related needs (i.e., fare, visa/passport, flight reservations, tour packages etc.).
• Book, modify, and reconfirm flight, hotel/resorts, and car reservations of individual travelers using Galileo / Sabre computer reservation system.
• Issue international tickets and work on Tour packages.

• As Senior Travel Consultant
• Assist Clients by providing relevant information for all their travel-related needs (i.e., fare, visa/passport, flight reservations, tour packages etc.).
• Book, modify, and reconfirm flight, hotel/resorts, and car reservations of individual travelers using Galileo / Sabre computer reservation system.
• Issue international tickets.

As Team Leader:

• Responsible with timely and accurate submission of all reports that are needed both by client and Sykes.
• Responsible in ensuring that all agents are properly motivated and technically equipped by coaching and providing them proper training.
• Assist both agents’ and customer with their concerns either technical or service oriented.

• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Completed accurate reservations for business travelers at point of sale.
• Maintained and updated corporate traveler profiles with current information.
• Book, modify, and reconfirm flight, hotel/resorts, and car reservations of individual travelers using the Galileo / Sabre computer reservation system

• Fielded inquiries via email, telephone about travel services.
• Supported marketing initiatives by coordinating advertising strategies and assisting with direct sales.
• Assisted clients with obtaining information about tours and destinations.
• Kept customers informed about trip requirements and changing travel advisories.
• Generated passenger itineraries with details of timetables and specific locations.
• Maintained database of customers, planned trips and dedication information for travel staff.
• Helped plan out accommodations and transportation for individual, couple and family clients.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Book, modify, and reconfirm flight, hotel/resorts, and car reservations of individual travelers using the Galileo / Sabre computer reservation system.
• Issue international tickets and work on Tour packages

• Assist Clients by providing relevant information for all their travel-related needs (i.e., fare, visa/passport, flight reservations, tour packages etc.).
• Book, modify, and reconfirm flight, hotel/resorts, and car reservations of individual travelers using the Galileo / Sabre computer reservation system.
• Issue international tickets

• Assist Clients by providing relevant information for all their travel-related needs (i.e., fare, visa/passport, flight reservations, tour packages etc.).
• Book, modify, and reconfirm flight, hotel/resorts, and car reservations of individual travelers using the Galileo / Sabre computer reservation system.
• Issue international tickets
• Answered and managed incoming calls while boss is out.
• Managed calendars and coordinated travel arrangements and accommodation.