Mavreen S. Delasan

• Conducted data analysis to evaluate client operational efficiency and effectiveness within NCR VOYIX Corporation.
• Reviewed policies and procedures, proposing enhancements to optimize operations.
• Collaborated with Client Operations Lead and Project Managers to achieve productivity goals.
• Analyzed account details against master agreements, billing, and service records.
• Identified process gaps and recommended actionable solutions.
• Ensured entitlement accuracy by verifying proper asset coding for improved customer satisfaction.
• Executed revenue assurance processes to correct billing discrepancies promptly.
• Developed new operational procedures to streamline implementation and renewal processes.

• Managed and monitored daily operations to ensure efficient project execution.
• Disseminated functional process updates to enhance team alignment and performance.
• Responded promptly to escalations from Specialists and Associates, providing effective resolutions.
• Identified and implemented process improvement initiatives that positively impacted team performance.
• Collaborated with team members to develop strategies addressing challenges affecting KPIs.
• Ensured consistent achievement of KPIs through focused monitoring and analysis.
• Planned, assigned, and directed work among subordinates to optimize workload distribution.
• Delegated both routine and critical tasks, sharing accountability for outcomes.

• Ensured daily supply chain compliance and operational excellence through proactive activities.
• Provided accurate data to senior leaders for identifying continuous improvement opportunities.
• Acted as ISC customer expert, managing escalations from local origin operations.
• Identified operational issues and implemented preventive measures for enhanced service reliability.
• Facilitated report setup for regular data audits, ensuring timely shipment visibility.
• Supervised Shared Services Center to optimize daily account performance.
• Coordinated responses among stations based on customer and supplier requests.
• Arranged conference calls for performance reviews, reinforcing adherence to Standard Operating Procedures.

• Provided comprehensive administrative support to Project Managers, engineering teams, vendors, and clients.
• Handled high volumes of work requests efficiently and effectively.
• Conducted audits in accordance with project procedures and contractual agreements.
• Managed document and data oversight, ensuring accurate distribution and logging of project documents.
• Coordinated internal review cycles for third-party vendor documentation.
• Facilitated timely transfer of electronic files between clients and vendors for design and procurement processes.
• Developed and implemented internal Electronic Document Management systems, including training programs.
• Maintained organized file systems aligned with Quality Management System standards.

Project Overview: Long Term Service Agreement with (SNC) Shell Nederland Chemie B.V

• Provided administrative support and coordination for project managers, vendors, and clients.
• Handled high volumes of work requests efficiently and accurately.
• Conducted audits in line with procedures, project baselines, and contracts.
• Performed document and data management for assigned projects, maintaining logs and status reports.
• Coordinated internal reviews of third-party vendor documentation.
• Facilitated timely transfer of electronic files to clients and vendors.
• Contributed to development and implementation of internal electronic document management systems.
• Coordinated project meetings, recorded minutes, and managed action plans.

• Formulated actionable strategies to enhance operational efficiency for Kuwait Integrated Petroleum Industries Company (KIPIC).
• Conducted thorough market analysis to identify growth opportunities for KIPIC.
• Collaborated with cross-functional teams to implement innovative solutions aligned with corporate objectives.
• Facilitated stakeholder engagement sessions to capture insights and drive project success.
• Tracked project milestones and reported advancements to ensure alignment with KIPIC goals.

• Liaised project documentation status with Project Team, including Project Manager and Engineering Team.
• Provided supervision and training to Document Control technicians, enhancing team performance.
• Reviewed resumes and conducted interviews for Document Control technician candidates.
• Prepared man-hour estimates, staffing plans, and budget forecasts for projects.
• Ensured timely transfer of electronic files between clients and vendors to support procurement.
• Managed internal review cycles of third-party vendor documentation for compliance.
• Maintained accurate information in Company and Client databases to facilitate operations.
• Conducted quality checks on engineering, sub-contractor, and vendor documents to meet project standards.

• Expedited vendor document processing and maintained accurate records in DMS database.
• Executed quality checks on vendor/supplier documents to ensure compliance with project specifications.
• Prepared and distributed weekly reports on vendor/supplier data to keep project members informed.
• Facilitated timely issuance and distribution of critical documents to project team members.
• Ensured adherence to client documentation maintenance requirements for compliance.
• Processed vendor technical documents and drawings using Pro-ARC, BRAVA Review, and POL software.
• Participated in project task force meetings to enhance collaboration and project outcomes.

• Company Overview: A Subsidiary Company of Mitsui Engineering and Shipbuilding – Japan
• Provide day-to-day document control activities for various projects. Provides support to Engineers and Supervisors, including (but not limited to) performing administrative tasks such as scanning, copying, printing, faxing, filing, as well as the preparing of various reports and general document generation.
• Ensuring project information is organized and according to company, and project requirements.
• Review the format and structure of technical documents for compliance with document control procedures.
• Assist in development and maintenance of a standardized document repository structure for all department documents.
• Register and/or load technical and project data into database through related software.
• Maintain the security and confidentiality of the documents.
• Prepare minutes of the meeting in all project coordination meetings and send to respective recipients, including clients.
• Manage document filing system efficiently and prepare transmittals for document issuance.
• Responsible in filing of incoming and outgoing project and technical documents.
• Performing administrative works (e.g. filing of department documents and references, coordinate a team building activities).