Ma Vivian Bayno
Cebu
Summary
Dynamic customer service professional with experience at Foundever Asia Inc, adept at resolving conflicts and enhancing customer loyalty. Proven skills in active listening and critical thinking, complemented by strong data entry capabilities. Successfully managed high-stress situations, ensuring customer satisfaction and fostering repeat business.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Foundever Asia Inc
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Branch Cashier\ Account Receivable Clerk
Verde Linear Corporation
08.2015 - 04.2021
- Ensured secure and timely processing of payments.
- Accurately documented all types of customer payment transactions.
- Reconciled accounts receivable ledger on a consistent basis.
Education
Diploma In Professional Education - Education
Cebu Technologica6 University
Cebu City2019
Bachelor Of Science In Industrial Technology - Computer Technology
Cebu Technological University
Cebu03.2012
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Foundever Asia Inc
06.2022 - Current
Branch Cashier\ Account Receivable Clerk
Verde Linear Corporation
08.2015 - 04.2021
Diploma In Professional Education - Education
Cebu Technologica6 University
Bachelor Of Science In Industrial Technology - Computer Technology
Cebu Technological University
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
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