Ma. Virginia Dolores Cook
Sta. Rosa City
Summary
IT professional with experience in system support, QA testing, technical documentation, training, and ISO auditing. Proven ability to support business-critical systems, identify and document defects, create clear SOPs, and assist with compliance and quality initiatives. Strong analytical skills, fast learner, and effective communicator in remote and cross-functional environments.
Overview
22
22
years of professional experience
Work History
Information Systems Specialist
TeaM Sual Corporation
02.2004 - 10.2024
- Developed and implemented information systems solutions to enhance operational efficiency.
- Analyzed system performance data to identify areas for improvement and recommend enhancements.
- Provided technical support for software applications, ensuring quick resolution of user issues.
- Coordinated system upgrades and maintenance schedules, minimizing downtime across departments.
- Trained staff on new technologies and best practices, fostering a culture of continuous learning.
- Led cross-functional teams in project implementation, ensuring alignment with organizational goals.
- Streamlined data management processes, improving accuracy and accessibility of information resources.
- Conducted regular audits of systems and processes, driving compliance with industry standards and regulations.
- Provided timely technical support to employees, resolving issues promptly and minimizing disruptions to daily operations.
- Implemented IT infrastructure improvements that reduced downtime, enhancing business continuity efforts.
- Led the development and implementation of comprehensive IT policies and procedures, promoting consistent standards across the organization.
- Collaborated with cross-functional teams to ensure seamless integration of information systems across departments, improving overall productivity levels.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Developed and documented network policies, procedures and standards.
Information Services/Sales Information Analyst
Merck Sharp & Dohme Philippines
07.2002 - 02.2004
- Analyzed complex data sets to support strategic decision-making processes.
- Developed and maintained dashboards for real-time data visualization and reporting.
- Collaborated with cross-functional teams to identify data trends and insights.
- Streamlined data collection processes, enhancing accuracy and efficiency of reports.
- Conducted thorough quality assurance checks to ensure integrity of data outputs.
- Used database to research, gather, analyze and present data.
- Organized information by studying, analyzing, interpreting and classifying data.
- Maintained historical records by documenting system changes and revisions.
- Prepared reports by collecting, analyzing, and summarizing information.
- Resolved retrieval problems by customizing design to meet requirements.
- Ensured compliance with all applicable regulations through meticulous record keeping and adherence to established protocols.
- Enhanced data accuracy by streamlining information collection and analysis processes.
- Assisted in the development of comprehensive reports that enabled informed decision making across the organization.
- Collaborated with cross-functional teams to ensure data quality and consistency throughout the company''s systems.
- Optimized reporting processes by automating routine tasks, increasing efficiency and reducing manual errors.
- Established effective communication channels between technical teams and end-users, facilitating seamless collaboration on complex projects involving multiple stakeholders.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated standard and custom reports to provide insights into business performance.
- Provided technical support for troubleshooting analytics and reporting issues.
- Generated ad-hoc reports to evaluate specific business requirements.
Education
Bachelor of Science - Computer Science
- Recipient of Best in Thesis, Macrh 2002
- Rector's Scholar, [1999 to 2002] from Colegio de San Juan de Letran
Skills
- IT asset management
- User training
- IT System Support (L2/L3)
- Manual QA Testing / System testing
- Information security
- Test Case Creation & Defect Reporting
- Technical Writing & Documentation
- SOP Development
- Training Materials Development
- Data Analysis & Validation
- ISO Auditing
- Compliance Documentation
- Process Improvement
- Quality Management Systems (QMS)
- Analytical thinking
- Interpersonal communication
- Adaptability
- Written communication
- Problem-solving aptitude
Timeline
Information Systems Specialist - TeaM Sual Corporation
02.2004 - 10.2024
Information Services/Sales Information Analyst - Merck Sharp & Dohme Philippines
07.2002 - 02.2004
Colegio De San Juan De Letran - Calamba - Bachelor of Science, Computer Science