Mavilla Sarino
Kananga
Summary
To be able to get a job related to my previous engagement and experience, enhance my skills in the field and establish mutual profit with the company.
Overview
9
9
years of professional experience
Work History
Sales Associate
VXI Global Holdings B.V
03.2025 - 09.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained merchandise displays, promoting sales through visual appeal and organization.
- Collaborated with team members to meet daily sales goals and improve customer service standards.
Operations Assistant
INTERNATIONAL MEGA PETROLEUM INSPECTION CORPORATION
01.2023 - 01.2024
- Responsibilities:
- Organizing and maintaining original draft reports.
- Monitoring update of report status.
- Review and verify documentation for compliance with industry standards and regulations.
- Collaborate with team members to streamline data entry processes for improved efficiency.
- Assist in the preparation of inspection reports by compiling relevant data and findings.
- Monitor and resolve discrepancies in inspection records to uphold quality standards.
Customer Service Representative – Sales
CONVERGYS CEBU
02.2018 - 08.2018
- Responsibilities:
- Take payment information and other pertinent information such as addresses and phone numbers.
- Generate sales leads.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Attempt to persuade customer to reconsider cancellation.
- Handle changes in policies or renewals.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative-Technical
Qualfon Cebu
03.2017 - 09.2017
- Responsibilities:
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with team members to improve response times and enhance overall customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Keep records of customer interactions, process customer accounts and file documents.
Education
Bachelor of Science - Business Administration
Western Leyte College
Ormoc City, Province Of Leyte, Philippines03.2017
High School Diploma -
Pedro G. Bañez National Highschool
Ormoc City, Province Of Leyte, Philippines03.2014
Tongonan Elementary School
Kananga, Province Of Leyte, Philippines03-2006
Skills
- Computer Literate
- Organizational Skills
- Call handling Skills
- Administration Skills
- Positive attitude
- Customer support
Timeline
Sales Associate
VXI Global Holdings B.V
03.2025 - 09.2025
Operations Assistant
INTERNATIONAL MEGA PETROLEUM INSPECTION CORPORATION
01.2023 - 01.2024
Customer Service Representative – Sales
CONVERGYS CEBU
02.2018 - 08.2018
Customer Service Representative-Technical
Qualfon Cebu
03.2017 - 09.2017
Bachelor of Science - Business Administration
Western Leyte College
High School Diploma -
Pedro G. Bañez National Highschool
Tongonan Elementary School
References
- KAE HAMOR/ IMPIC Project Coordinator/ 09613874954
- JOHN JANSON/Convergys Lead Supervisor/ 09453373302
- THEA LANES/Qualfon Lead Supervisor/09761132042