Summary
Overview
Work History
Education
Skills
Timeline
References
Generic
Mavilla Sarino

Mavilla Sarino

Kananga

Summary

To be able to get a job related to my previous engagement and experience, enhance my skills in the field and establish mutual profit with the company.

Overview

9
9
years of professional experience

Work History

Sales Associate

VXI Global Holdings B.V
03.2025 - 09.2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
  • Maintained merchandise displays, promoting sales through visual appeal and organization.
  • Collaborated with team members to meet daily sales goals and improve customer service standards.

Operations Assistant

INTERNATIONAL MEGA PETROLEUM INSPECTION CORPORATION
01.2023 - 01.2024
  • Responsibilities:
  • Organizing and maintaining original draft reports.
  • Monitoring update of report status.
  • Review and verify documentation for compliance with industry standards and regulations.
  • Collaborate with team members to streamline data entry processes for improved efficiency.
  • Assist in the preparation of inspection reports by compiling relevant data and findings.
  • Monitor and resolve discrepancies in inspection records to uphold quality standards.

Customer Service Representative – Sales

CONVERGYS CEBU
02.2018 - 08.2018
  • Responsibilities:
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Generate sales leads.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Attempt to persuade customer to reconsider cancellation.
  • Handle changes in policies or renewals.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative-Technical

Qualfon Cebu
03.2017 - 09.2017
  • Responsibilities:
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Collaborated with team members to improve response times and enhance overall customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Keep records of customer interactions, process customer accounts and file documents.

Education

Bachelor of Science - Business Administration

Western Leyte College
Ormoc City, Province Of Leyte, Philippines
03.2017

High School Diploma -

Pedro G. Bañez National Highschool
Ormoc City, Province Of Leyte, Philippines
03.2014

Tongonan Elementary School
Kananga, Province Of Leyte, Philippines
03-2006

Skills

  • Computer Literate
  • Organizational Skills
  • Call handling Skills
  • Administration Skills
  • Positive attitude
  • Customer support

Timeline

Sales Associate

VXI Global Holdings B.V
03.2025 - 09.2025

Operations Assistant

INTERNATIONAL MEGA PETROLEUM INSPECTION CORPORATION
01.2023 - 01.2024

Customer Service Representative – Sales

CONVERGYS CEBU
02.2018 - 08.2018

Customer Service Representative-Technical

Qualfon Cebu
03.2017 - 09.2017

Bachelor of Science - Business Administration

Western Leyte College

High School Diploma -

Pedro G. Bañez National Highschool

Tongonan Elementary School

References

  • KAE HAMOR/ IMPIC Project Coordinator/ 09613874954
  • JOHN JANSON/Convergys Lead Supervisor/ 09453373302
  • THEA LANES/Qualfon Lead Supervisor/09761132042

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Mavilla Sarino