Summary
Overview
Work History
Education
Skills
Timeline
Ma Victoria Gravidez

Ma Victoria Gravidez

Self Employed
Rosario,CAV

Summary

Dynamic Customer Service Manager with a proven track record at Shammah Construction Supplies Trading, excelling in problem-solving and customer satisfaction. Successfully reduced complaints through proactive solutions and team leadership. Skilled in Microsoft Excel, enhancing operational efficiency and fostering a collaborative environment that drives results.

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Concentrix
06.2025 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Manager

Shammah Construction Supplies Trading
06.2020 - 11.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

General Accounting Supervisor

Buedrock Development Corporation
11.2015 - 02.2020
  • Reduced month-end closing time by introducing automated reconciliation procedures and system improvements.
  • Contributed to organizational growth by analyzing financial performance and providing recommendations for cost reduction or revenue generation opportunities.
  • Implemented new accounting software, reducing manual data entry errors and increasing productivity levels within the team.
  • Spearheaded cross-functional team efforts in improving efficiency of accounts receivable and payable processes.

Head of Finance

Dressing Plant San Jacinto Pangasinan
01.2014 - 12.2015
  • Built strong relationships with clients through consistent communication and exceptional customer service.
  • Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
  • Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
  • Managed a diverse range of client portfolios, consistently outperforming benchmark indices.

Area Sales Supervisor

Radiowealth Finance
08.2013 - 05.2014
  • Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
  • Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
  • Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.
  • Analyzed third-party data and investigated new growth opportunities.

Financial Analyst

MBA Management Consultancy & Services
09.2007 - 01.2013
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.

Operational Officer

China Road & Bridge Corporation
06.2005 - 11.2007
  • Led change management efforts during organizational restructures, supporting staff transitions while maintaining productivity levels.
  • Streamlined operational processes by implementing efficient systems and reducing redundancies.
  • Enhanced team performance by providing ongoing coaching and mentorship, resulting in improved productivity.
  • Conducted risk assessments and mitigation plans, minimizing potential disruptions to operations.

Marketing Analyst

Perla Compana DE Seguros
01.2004 - 12.2005
  • Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
  • Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
  • Analyzed third-party data and investigated new growth opportunities.
  • Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.

Accounting Staff Member

Progressive Employment Agency
01.2000 - 06.2004
  • Ensured accurate fixed asset tracking by performing regular physical inventory counts and reconciliations against system records.
  • Assisted in the development of annual budgets with inputs from various departments, aligning financial goals with strategic objectives.
  • Contributed to a positive work environment within the accounting department by actively participating in team meetings and offering support to colleagues when needed.
  • Reduced errors in financial reporting through thorough reconciliation of accounts and attention to detail.

Education

Bachelor of Accountancy - Bachelor of Science in Accountancy

University of Pangasinan, Arellano Street Dagupan City
11-1999

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused

Timeline

Customer Service Representative - Concentrix
06.2025 - 08.2025
Customer Service Manager - Shammah Construction Supplies Trading
06.2020 - 11.2024
General Accounting Supervisor - Buedrock Development Corporation
11.2015 - 02.2020
Head of Finance - Dressing Plant San Jacinto Pangasinan
01.2014 - 12.2015
Area Sales Supervisor - Radiowealth Finance
08.2013 - 05.2014
Financial Analyst - MBA Management Consultancy & Services
09.2007 - 01.2013
Operational Officer - China Road & Bridge Corporation
06.2005 - 11.2007
Marketing Analyst - Perla Compana DE Seguros
01.2004 - 12.2005
Accounting Staff Member - Progressive Employment Agency
01.2000 - 06.2004
University of Pangasinan - Bachelor of Accountancy, Bachelor of Science in Accountancy

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Ma Victoria GravidezSelf Employed