Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Fernandez

Elizabeth Fernandez

Rosario, Metro Manila

Summary

Dynamic Customer Service Manager with a proven track record at Shammah Construction Supplies Trading, excelling in problem-solving and customer satisfaction. Successfully reduced complaints through proactive solutions and team leadership. Skilled in Microsoft Excel, enhancing operational efficiency and fostering a collaborative environment that drives results.

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

15
15
years of professional experience

Work History

Customer Service Manager

Shammah Construction Supplies Trading
06.2020 - 11.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

General Accounting Supervisor

Buedrock Development Corporation
11.2014 - 02.2018
  • Reduced month-end closing time by introducing automated reconciliation procedures and system improvements.
  • Contributed to organizational growth by analyzing financial performance and providing recommendations for cost reduction or revenue generation opportunities.
  • Implemented new accounting software, reducing manual data entry errors and increasing productivity levels within the team.
  • Spearheaded cross-functional team efforts in improving efficiency of accounts receivable and payable processes.

Financial Analyst

MBA Management Consultancy & Services
09.2010 - 01.2014
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.

Marketing Analyst

Perla Compana De Seguros
04.2009 - 05.2010
  • Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
  • Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
  • Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.
  • Analyzed third-party data and investigated new growth opportunities.

Education

Bachelor of Accountancy - Bachelor of Science in Accountancy

University of Pangasinan
Arellano Street Dagupan City
11-1999

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused

Timeline

Customer Service Manager

Shammah Construction Supplies Trading
06.2020 - 11.2023

General Accounting Supervisor

Buedrock Development Corporation
11.2014 - 02.2018

Financial Analyst

MBA Management Consultancy & Services
09.2010 - 01.2014

Marketing Analyst

Perla Compana De Seguros
04.2009 - 05.2010

Bachelor of Accountancy - Bachelor of Science in Accountancy

University of Pangasinan
Elizabeth Fernandez