Ma Victoria A. Escoto

Delivered solutions to sustain high levels of customer contentment.

Ensured compliance with company policies during resolution process.

• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Rectified network disruptions by promptly implementing effective troubleshooting methods.
• Resolved Number technical support inquiries per day.
• Documented support interactions for future reference.

Analyzed and checked nature of legal paperwork.

Ensured accuracy of submitted legal document requirements.

• Implemented innovative promotional tactics that captured consumer attention, resulting in increased market share over competitors.
• Analyzed market trends to adapt sales strategies, ensuring consistent growth in a competitive landscape.
• Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
• Designed and executed email marketing campaigns that increased open rates, click-through rates, and lead generation.
• Developed targeted marketing campaigns that effectively communicated brand value, driving consumer engagement and loyalty.

• Streamlined connection processes, leading to significant improvements.
• Address customer connection issues promptly and accurately.
• Ensured compliance with one-time resolution protocol.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed difficult calls, resolving issues to meet customer and company needs.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Mentored junior trainers, improving their instructional techniques and knowledge base.
• Provided one-on-one coaching sessions for employees needing additional support or resources to fully grasp course material.
• Established clear expectations for group performance by defining objectives at the beginning of each training session or workshop series.
• Increased employee retention by implementing ongoing professional development opportunities.