Summary
Overview
Work History
Education
Skills
Timeline
Generic
MA. VANESSA DIEGO

MA. VANESSA DIEGO

GENERAL VIRTUAL ASSITANT · BOOKEEPING · PAYROLL · PROPERTY MANAGEMENT · HUMAN RESOURCE MGMT · TIME KEEPING
Bohol

Summary

Expert in Accounting, Payroll, Property Management and App configuration bringing 6 years overall experience of expertise. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Dedicated to self-development to provide expectation-exceeding service also, proactive and excited to partner with like-minded individuals to achieve goals. Detail oriented and dedicated to company growth and improvements.

Overview

6
6
years of professional experience

Work History

PACKAGE APP DEVELOPMENT ANALYST- Timekeeping & HR

Accenture
09.2023 - Current
  • Analyze and document business processes related to timekeeping, attendance, leave management, employee records, and payroll to ensure they align the capabilities of UKG Ready.
  • Ensure that the configuration supports various HR functions such as onboarding, benefits administration, and performance management.
  • Collaborate with clients to gather and analyze detailed requirements for the UKG Ready timekeeping and HR system.
  • Configure, build and customize the UKG ready platform to meet client-specific requirements, including setting up pay rules, work schedules, accrual policies, employee profiles and workflows.
  • Ensure the system configuration aligns with client policies and regulatory requirements.
  • Develop and manage integrations between UKG Ready and client systems such as payroll, HR and ERP systems.
  • Ensure accurate data import/export processes and maintain data integrity.
  • Create and execute detailed test plans to validate the functionality, accuracy, and reliability of the UKG Ready Timekeeping and HR systems.
  • Identify and resolve system issues and defects ensuring the system meets client expectations.
  • Provide training and support to client HR and timekeeping staff to ensure they are proficient in using the system and also ensure that the system remains functional and up-to-date.

UNDERWRITING SPECIALIST

UnoRenta Business Solutions, Inc.
11.2021 - 08.2023
  • Communicate and worked with leasing associates to determine applicant's needs and requirements.
  • Prepared necessary audits to ensure rental applications are approved or denied according to applicable qualification criteria by doing with the utmost focus on quality and attention to detail.
  • Effectively and efficiently worked through a queue of rental applications.
  • Ensured exact adherence to underwriting, legal and regulatory guidelines provided with maintaining high productivity.
  • Reviewed applicant's paystubs, bank statements, identification cards, credit scores and background check results to ensure validity and to make sure that their income is enough to cover their desired property's monthly rent.
  • Worked directly with leasing team and managers to clarify information needed to qualify or deny applications.
  • Helped teammates underwrite applications when they are out of the office.

TECHNICAL SUPPORT REP. - QBO ACCOUNTING/ PAYROLL

Concentrix
07.2018 - 10.2021
  • Acknowledge and understand client concerns and provided fast and accurate resolutions to urgent concerns.
  • Provides accurate and efficient resolution based on the knowledge articles.
  • Guide clients to run reports such as profit and loss, balance sheet, cash flows and other reports and resolve customer queries and problems using effective communication and providing step-by-step solutions.
  • Assist clients to properly manage and track their financial data using Quickbooks Online by implementing, configured and managed automated invoicing and recurring billin in Quickbooks Online, enhancing billing efficiency and reducing manual errors.
  • Leveraged Quickbooks' expense tracking features to automate transaction import and categorization, improving financial accuracy.
  • Executed regular bank reconciliations using Quickbooks Online, ensuring accurate financial records and identifying discrepancies promptly.
  • Created customizable financial reports to provide actionable insights.
  • Assists on payroll setup, complete tax information, and add their employees details correctly on the system specially for newly signed up clients
  • Educate and guide clients on to calculate taxes accordingly and provided steps to pay their employees on time using the software and ensure payroll accuracy using specific checklists.
  • Assists with adjustments to payroll deductions and employee tax information and help setting up employee benefits and other deductions also fix and resolve incorrectly processed payroll for employees.
  • Provides steps on how to setup and manage payroll schedules, edit or change employee information and understand how payroll taxes are calculated based on IRS guidelines.
  • Administered automated payroll processing, including tax calculations and direct deposits, ensuring compliance with payroll regulations.
  • Integrated Quickbooks Online with third-party applications such as CRM and e-commerce tools to streamline workflows and enhance operational efficiency.
  • Implemented role-based access controls and data security best practices to protect sensitive financial information and maintain client trust.
  • Deliver exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Education

Bachelor of Science - Tourism Management

Holy Name University

High School -

Sacred Heart Academy

Elementary -

Pondol Elementary School

Skills

Knowledgeable in Accounting, Payroll and Taxes US

Microsoft XP Applications (Word, Excel, PowerPoint)

Google Workspace

Communication skills

Software and Hardware Troubleshooting

Effective Social and Leadership

Exceptional telephone etiquette

Timeline

PACKAGE APP DEVELOPMENT ANALYST- Timekeeping & HR

Accenture
09.2023 - Current

UNDERWRITING SPECIALIST

UnoRenta Business Solutions, Inc.
11.2021 - 08.2023

TECHNICAL SUPPORT REP. - QBO ACCOUNTING/ PAYROLL

Concentrix
07.2018 - 10.2021

Bachelor of Science - Tourism Management

Holy Name University

High School -

Sacred Heart Academy

Elementary -

Pondol Elementary School

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MA. VANESSA DIEGOGENERAL VIRTUAL ASSITANT · BOOKEEPING · PAYROLL · PROPERTY MANAGEMENT · HUMAN RESOURCE MGMT · TIME KEEPING