MAURENE LALUSIN
Order Management Associate
Santa Rosa, Province of Laguna
Summary
Offering solid foundation in business principles and readiness to learn and grow within dynamic environment. Brings ability to quickly grasp complex concepts and apply analytical thinking to solve problems effectively. Ready to use and develop project management and data analysis skills in Order Management role.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Language
Work History
Order Management Associate
Continental Global Business Services, Manila
TAGUIG
09.2024 - Current
- Developed strong relationships with clients to ensure long-term growth and loyalty for the company.
- Strengthened internal communications through regular team meetings, updates, reports which improved coordination among departments.
- Cultivated a positive work environment that promoted employee engagement, motivation, and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Order Management Assistant
Meatworld International, Inc.
MAKATI
04.2023 - 07.2024
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Admin Assistant
BPI Family Savings Bank
MAKATI
11.2022 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor's - Office Administration
Laguna State Polytechnic University Siniloan Campus
LAGUNA 07.2018 - 09.2022
Skills
Additional Information
Admin Assistant, BPI Family Savings Bank, 11/01/22, 04/30/23
Timeline
Order Management Associate
Continental Global Business Services, Manila
09.2024 - Current
Order Management Assistant
Meatworld International, Inc.
04.2023 - 07.2024
Admin Assistant
BPI Family Savings Bank
11.2022 - 04.2023
Bachelor's - Office Administration
Laguna State Polytechnic University Siniloan Campus
07.2018 - 09.2022
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