Mauren Judavar
Chat Care Customer Support
Pasig,METRO MANILA
Work Preference
Summary
Customer service and support professional focused on clear communication, accurate issue resolution, and consistent follow-through. Known for strong attendance and reliable availability. Dedicated to delivering measurable customer satisfaction through responsive assistance.
Overview
1
1
Language
3
3
years of professional experience
Work History
Chat Care Representative
Alta Resources PH
11.2023 - Current
- Handle multiple customer chats simultaneously (up to 3 at a time) with efficiency and accuracy
- Process refunds, replacements, and order placements while maintaining quality customer support
- Resolve inquiries and concerns promptly, ensuring high customer satisfaction
- Demonstrate excellent multitasking and communication skills in a fast-paced environment
- Assisted customers with inquiries, ensuring prompt and accurate responses.
Education
Bachelor of Science - Secondary Education
Baao Community College
Baao Camarines Sur 07-2021
Skills
Effective communication skills
Assertive interaction
Live chat support with micro up selling
Organizational multitasking
Collaborative teamwork
Written and verbal communication
Strong problem-solving skills
Quick adaptability and learning
MS Office and online platform proficiency
Customer-focused service
Pressure management capabilities
Accomplishments
Top 4 agent of the quarter in chat support, 2 time Ace of diamonds Awardee by Quality Analyst.
Timeline
Chat Care Representative
Alta Resources PH
11.2023 - Current
Bachelor of Science - Secondary Education
Baao Community College
Languages
Spanish
Elementary (A2)
Training
- ACED-BagoSphere BPO Fellowship – Career Preparation, Ateneo de Manila University (ADMU) & BagoSphere Online BPO Course September 09,2023- October 22, 2023
- Bookkeeping with quickbooks training, Freelance Acadamey Vitual Assistant Training(DAVA) May 27-31 2024
References
• Joseph Dela Cruz, Altaresources Ph
-Chat support, @jodel@altaresources.com
• Ma Jean Ordonio, Altaresources Ph
-Team.Leader, maord@altaresources.com
Training
- ACED-BagoSphere BPO Fellowship – Career Preparation, Ateneo de Manila University (ADMU) & BagoSphere Online BPO Course September 09,2023- October 22, 2023
- Bookkeeping with quickbooks training, Freelance Acadamey Vitual Assistant Training(DAVA) May 27-31 2024