Maureen Eve Villanera
Majayjay
Summary
Hardworking and passionate job seeker with strong organizational skills eager to take new responsibility. Ready to help team achieve company goals. Experienced Cabin Stewardess with over 10 years of experience in Hospitality and Customer service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals. Dedicated with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager/ Co-Owner
Jerryeve Cruiser's Bike
08.2020 - 06.2023
- Managed inventory, cash control, store opening and closing procedures
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Engaged with customers to build rapport and loyalty
- Answered customer inquiries
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Implemented up-selling strategies, recommendation of accessories, and complementary purchases.
Cabin Stewardess
Hapag Lloyd Cruises / Career Ship Management Phils. Inc.
01.2014 - 10.2019
- Carried out day-to-day duties accurately and efficiently
- Handled and trained new colleagues/ cabin stewardess
- Maintained the cleanliness and organization of the cabin
- Report technical problems in the cabin immediately
- Increased customer satisfaction by resolving issues
- Exceeded goals through effective tasks prioritization and great work ethics
- Actively listened to customers, handled concerns and escalated major issues quickly to supervisors
- Worked with customers to understand needs and provide excellent customer service
- Proved successful work within tight schedules and fast-paced atmosphere
- Created a friendly and healthy working environment
- Provided and informed Safety on Board Rules and Regulation and evacuation.
Cabin Stewardess
Costa Cruises/Magsaysay Maritime Corp.
11.2007 - 12.2013
- Provided excellent service to the guests
- Answered guest requests promptly and attended to their needs efficiently
- If a request can't be met, an explanation must be given and an alternative must be offered
- Ensured and maintained a clean environment throughout the cruise by constantly monitoring the cabins
- Understood and applied the service quality policy enthusiastically to delight guests and encourage them to travel and cruise again
- Ensured safety and security of the guests at all times.
Customer Service Representative
Ideal World Management Ltd.
11.2005 - 07.2007
- Maintained customer service satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Recommended products to customers, thoroughly explaining details
- Answered product and services questions, suggesting other offerings to attract potential customers
- Maintained up-to-date knowledge of product and services changes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating a welcoming environment.
Crew Secretary
Pacific Ocean Manning Inc., V.Ships
06.2005 - 09.2005
- Filed crew documents, information, and training info systems
- Demonstrated respect, friendliness, and willingness to help whatever needed
- Processed crew/seafarer's documents, service contracts, and medical examination
- Managed crew schedule to coordinate calendar and arranged crew flight bookings
- Executed record filing system to improve document organization and management
- Arranged and prepared necessary ship's documents such as Letter to the Master, Letter of Appointment, Guarantee Letter, and etc
- Coordinated with the Crew Manager for the crew line-ups and rotations
- Answered multi-line phone system, routing calls, inquiries, and delivering messages to Crew manager and other personnel.
Education
BS Development Communication - Educational Communication
University of the Philippines Los Banos
Los Banos, Laguna04.2005
Skills
- Occupational Safety and Health - Rank: Safety Officer 1
- Team Work and Leadership
- Time Management
- Exceptional Interpersonal
- Strong Communication Skills
- Customer Service Skills
- Hospitality Service Expertise
- Problem Solving Skills
- Analytical Skills
- Safety and Security Skills
- First Aid/Emergency Response Skills
- Fire Fighting Skills
- Hospitality/Housekeeping Skills
- Food and Beverage Handling Skills
- Swimming, Driving Skills
Certification
- 02/01/19, Refresher For Basic Safety Training, NEWSIMS
- 11/01/19, Basic Safety Training
- 11/01/19, Passengers ship Crowd Management Training
- Deutsch Class - MS Europa 2 Onboard Training, Hapag-Lloyd Cruises
- 12/01/18, General Data Protection Regulation
- 12/01/17, National Certificate II in Housekeeping
- 11/01/17, Crowd Management Safety and Safety Training Personnel Providing Direct Services to Passenger Spaces, 16hrs.
- 01/01/14, Proficiency in Survival Craft and Rescue Boats
- 10/01/13, Ship Security Training and Seafarer with Designated Security Duties
- 02/01/12, Train the Trainer Level 1 MENTOR Course, Costa Voyager
- 03/01/12, ITALIANO per Stranieri (ITALIAN Lesson Level Al)
- 08/01/07, Costa Campus 'Ready For Excellence Housekeeping Course', MIHCA
- 09/01/06, Finishing Course For Call Center Agent - 100 hour Training, TESDA
- 01/01/06, Housekeeping On-the-Job Training, Power Institute of Hotel Administration
- 03/06/24, Introduction to Caregiving, TESDA
- 03/24/24, Developing the Ability to Recognize Aging Process, TESDA
- 05/10/24, Introduction to Front Office Services, TESDA
- 08/08/23, Basic Occupational Safety and Health Training Course For Safety Officer 1 with Two-Hour Trainer's Training on OSH, COSHEMAP Academy of Safety and Technology, Department of Labor and Employment- Occupational Safety and Health Center
Languages
English - Proficient
German - Conversational
Italian - Basic
French - Basic
Personal Information
Date of Birth: 04/13/82
Timeline
Manager/ Co-Owner
Jerryeve Cruiser's Bike
08.2020 - 06.2023
Cabin Stewardess
Hapag Lloyd Cruises / Career Ship Management Phils. Inc.
01.2014 - 10.2019
Cabin Stewardess
Costa Cruises/Magsaysay Maritime Corp.
11.2007 - 12.2013
Customer Service Representative
Ideal World Management Ltd.
11.2005 - 07.2007
Crew Secretary
Pacific Ocean Manning Inc., V.Ships
06.2005 - 09.2005
BS Development Communication - Educational Communication
University of the Philippines Los Banos
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