MAUREEN ENVERGA BOBIER
Data Entry Associate
Imus
Summary
Organized and efficient Data Entry Clerk with 1 year and 10 months of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Also, motivated professional offering proficiency in data entry. Personable team player with background on customer service industry. Fast learner and committed to continuous, self-directed learning.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Language
Work History
Data Entry Associate
DOTW Shared Services Inc - Webbeds
Mandaluyong City
03.2021 - 12.2022
- I worked with DOTW Shared Services which is under Webbeds since 2019. We are a large B2B company of hotel room prices.
- I worked using Microsoft Outlook for our contract manager's request.
- Loading our contract manager's provided data on DOTW connect and LOH Juniper platform.
- Corrected data entry errors to prevent duplication or data degradation.
- Evaluated source documents to locate needed information.
- Added documents to file records and created new records to support filing needs.
- Accurately handled data entry for our contract managers into company-based software.
- Verified accuracy of computer system information by updating contract manager's data.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Travel Associate
IGT Solutions
Mandaluyong City
09.2019 - 03.2021
- Responsible for handling customer's concern via email and chat using Salesforce Lightning.
- We work on customer's queries regarding flight or accommodation promos
- We also worked on after sale problems like reschedule and cancellations.
- We used tools linked with salesforce to view the customer's details
- We also used these tools to reschedule or cancel the customer's booking.
- Previously worked on Traveloka Account.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
Education
BBA - Banking and Finance
Polytechnic University of The Philippines
Sta. Mesa Manila 04.2015 - 04.2019
Skills
Efficient data entry
undefinedCharacter References:
Ms. Margie Estabillo
Intern Data Entry Quality Analyst
DOTW Shared Services Inc
Phone No: 0966214785
Ms. Bernadette Gulina
Customer Service Representative
Enshored Inc.
Phone No: 0932507217
Timeline
Data Entry Associate
DOTW Shared Services Inc - Webbeds
03.2021 - 12.2022
Travel Associate
IGT Solutions
09.2019 - 03.2021
BBA - Banking and Finance
Polytechnic University of The Philippines
04.2015 - 04.2019
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