Summary
Overview
Work History
Skills
Timeline
AssistantManager
Maureene Ibus

Maureene Ibus

General Mariano Alvarez, Cavite

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

8
8
years of professional experience

Work History

Virtual Assistant

Skillbox Collective
08.2024 - Current
  • Data Entry and Administrative Tasks
  • Calendar and Email Management
  • Social Media and Website Management
  • Graphic Design
  • Customer Support and Cold Calling
  • Lead Generation
  • Familiarity with Appfolio Software, Airbnb, Booking.com

Virtual Assistant

Property Management
02.2024 - 08.2024
  • Arranged and attended client meetings
  • Data entry and invoice filing
  • Calendar and email management
  • Maintenance management and tenant support
  • Familiarity with Appfolio Software

Account Manager

Haulla
01.2024 - 03.2024
  • Conducted cold calls to businesses and decision-makers
  • Pitched services, scheduled meetings, and prepared contracts
  • Finalized agreements and managed client relationships

Customer Support Representative

Collective Solutions
10.2023 - 12.2023
  • Assisted customers with roadside issues via inbound calls
  • Evaluated and provided solutions based on insurance coverage
  • Delivered high-quality customer service and support

EMAIL/CHAT ASSOCIATE

Conduent
Pasay City
09.2017 - 08.2023
  • Increased customer satisfaction by addressing and resolving complex issues effectively
  • Developed comprehensive knowledge of product offerings to better assist customers with informed recommendations
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences
  • Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within department
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 90% of issues
  • Trained and mentored junior staff on customer service strategies and techniques
  • Monitored customer service metrics and performance indicators to identify areas of opportunity

EMAIL/CHAT ASSOCIATE

Conduent
Pasay City
09.2017 - 08.2023
  • Managed over 50 customer chats per day while efficiently, maintaining professional demeanor under pressure
  • Increased product knowledge through continuous training, resulting in improved sales performance
  • Stayed current on industry trends and competitor offerings, leveraging this knowledge to gain competitive edge in sales conversations
  • Implemented upselling techniques effectively, driving additional revenue streams for company
  • Responded to customers within required turnaround times
  • Documented details of customer interactions

Skills

  • Social media management
  • Calendar management
  • Customer service
  • Organizational skills
  • Lead generation
  • Email management
  • Data entry
  • Problem solving
  • Team collaboration
  • Time management
  • Familiarity with Figma (beginner)
  • GitHub (Intermediate)

Timeline

Virtual Assistant

Skillbox Collective
08.2024 - Current

Virtual Assistant

Property Management
02.2024 - 08.2024

Account Manager

Haulla
01.2024 - 03.2024

Customer Support Representative

Collective Solutions
10.2023 - 12.2023

EMAIL/CHAT ASSOCIATE

Conduent
09.2017 - 08.2023

EMAIL/CHAT ASSOCIATE

Conduent
09.2017 - 08.2023

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Maureene Ibus