MAUREEN MONTOJO
Puerto Princesa City,Philippines
Summary
Results-driven sales professional with expertise in customer engagement and product promotion to enhance conversion rates. Cultivates trust through effective communication and attentive service, fostering loyalty and repeat business. Streamlines account onboarding and offers clear product explanations, simplifying the buying process while achieving sales targets and maintaining high customer satisfaction.
Overview
1
1
Language
12
12
years of professional experience
Work History
SALES AMBASSADOR
SALMON FINANCE (SUNPRIME INC)
PUERTO PRINCESA CITY PALAWAM, PHILIPPINES
01.2026 - 07.2026
- Facilitated instalment sales of gadgets and appliances through Salmon Finance, enhancing customer access to products.
- Handled customer returns, refunds and exchanges at customer service desk.
- Kept shelves neat, clean and organised through visual merchandising.
- Replenished items and organised displays to keep stock looking professional.
BANK AMBASSADOR
GOTYME BANK (MASA PAL INC)
PUERTO PRINCESA CITY PALAWAN, PHILIPPINES
07.2024 - 11.2025
- Engaged with customers to promote products and services, contributing to increased sales.
- Interacted face-to-face with customers to promote products and services and increase sales.
- Achieved forecast growth and hit sales targets, delivering strategies to optimise brand positioning.
- Assisted clients with account creation on Gotyme Bank, helping them maximise savings and rewards for groceries.
- Built strong networks with expatriate communities, engaging them in cultural and promotional activities.
PLDT SALES ADMIN
MEGA SMARTONE INC
PUERTO PRINCESA CITY PALAWAN, PHILIPPINES
12.2023 - 04.2024
- Recruited agents to strengthen PLDT Internet sales team, enhancing overall performance.
- Collaborated with team members to exceed sales targets through effective teamwork.
- Resolved customer complaints through calm communication and tailored problem-solving strategies.
- Identified issues, analysed information and provided solutions to problems.
- Made commissions from freelance agents.
- Made commissions from freelance agents .
PLDT SALES ENCODER
MEGA SMARTONE INC.
PUERTO PRINCESA CITY PALAWAN, PHILIPPINES
07.2023 - 12.2023
- Reviewed daily customer orders and input data into system.
- Performed data updates on information in company system.
- Scanned confidential documentation, safely using industrial scanners to process orders.
- Corrected errors in data to prevent duplication across systems.
- Double-checked completed work to support continuous accuracy and adherence to quality measures.
- Carefully followed work orders to meet customer specifications and quality requirements.
- Compiled and documented statistical information for weekly reports.
- Assisted with answering phone calls and emails and delivering mail to support administrative staff.
- Established excellent working relationships with management and administrative staff.
PLDT SALES AGENT
MEGA CELLULAR NETWORK INC.
PUERTO PRINCESA CITY PALAWAN, PHILIPPINES
10.2020 - 07.2023
- Achieved and exceeded monthly sales targets through strategic planning and customer engagement.
- Achieved company targets by implementing successful sales strategies.
- Received recognition as Sales Agent of the Year for outstanding performance.
- Built exceptional customer satisfaction by delivering friendly service.
- Resolved customer issues and complaints with quick-thinking problem-solving.
SALES ASSOCIATE
BUM ROBINSONS PLACE PALAWAN
PUERTO PRINCESA CITY PALAWAN, PHILIPPINES
11.2019 - 01.2020
- Met sales targets through proactive promotion and excellent customer service.
- Promoted new products and promotions to customers, driving sales engagement.
- Assisted customers in finding products, offering detailed information to increase sales and enhance the shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Organised and maintained shelves, enhancing visual merchandising for an appealing shopping environment.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Adapted to various roles and tasks to effectively meet diverse customer needs across multiple access points.
WORLD PAY CUSTOMER SERVICE REPRESENTATIVE
SITEL PUERTO PRINCESA
PUERTO PRINCESA CITY PALAWAN, PHILIPPINES
05.2019 - 11.2019
- Handled inbound customer service calls, effectively resolving queries and complaints to maintain high satisfaction levels.
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries swiftly and accurately, enhancing overall customer experience.
- Guided customers through product-related questions, feedback, and complaints, ensuring clarity and support.
- Oversaw customer account enquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Established strong relationships with customers through attentive and respectful communication. with customers through courteous and professional communications.
Retail Sales Associate
OAKLY SM PUERTO PRINCESA
PUERTO PRINCESA CITY PALAWAN, PHILIPPINES
11.2017 - 02.2018
- Guided customers in selecting products tailored to their individual needs and preferences.
- Helped customers locate products, providing detailed information to boost sales and enrich their shopping experience.
- Educated customers on new products and promotions to improve their shopping experience.
- Kept shelves neat, clean and organised through visual merchandising.
LOAN OFFICER
TSKI INC. PALAWAN
PUERTO PRINCESA CITY PALAWAN, PHILIPPINES
04.2017 - 11.2017
- Analysed customer financial statements and credit data to assess creditworthiness for loan approvals.
- Managed a portfolio of loans, monitoring compliance with terms and identifying risk factors.
- Negotiated terms with both new and existing customers, setting credit limits and payment plans.
- Reviewed legal documents related to credit, such as contracts and loan agreements, to ensure compliance.
- Performed daily maintenance of loan applicant database.
JR. CONTRUCTION PURCHASING OFFICER
VVH INC.
PUERTO PRINCESA CITY PALAWAN
01.2015 - 12.2015
- Managed supplier relations, negotiated contracts, and secured favourable terms to reduce costs.
- Sourced and assessed possible suppliers, identifying cost-reduction solutions to maximise profitability.
- Coordinated with department heads to forecast procurement needs and plan budget allocations accordingly.
- Developed and maintained a reliable database of vendors, ensuring quality and timely delivery of goods.
- Managed purchases, receipts and the documentation of finished goods, materials, packaging and ingredients.
- Processed purchase orders, from initiation to completion, ensuring accurate documentation and record-keeping.
Education
Diploma of Higher Education - COMPUTER PROGRAMMING
ACLC AMA COLLEGE PALAWAN
Puerto Princesa City, PLW01-2017
HIGH SCHOOL
STA MONICA ANNEX PPC PALAWAN
Puerto Princesa City, PLWSkills
- Sales strategy
- Lead generation
- Product promotion
- Customer relationship management
- Instalment financing
- Account handling
- Customer onboarding
- Sales reporting
- Client communication
- Negotiation skills
- Problem solving
- Service excellence
- Decision making
- Team Leadership
- Relationship building
Languages
English
Intermediate
B1
Interests
- MY HOBBIES AND INTEREST ARE
I LIKE TO SING
I AM GOOD AT PROBLEM SOLVING
I AM INTERESTED IN THE NEWS AND I LOVE COOKING
Timeline
SALES AMBASSADOR
SALMON FINANCE (SUNPRIME INC)
01.2026 - 07.2026
BANK AMBASSADOR
GOTYME BANK (MASA PAL INC)
07.2024 - 11.2025
PLDT SALES ADMIN
MEGA SMARTONE INC
12.2023 - 04.2024
PLDT SALES ENCODER
MEGA SMARTONE INC.
07.2023 - 12.2023
PLDT SALES AGENT
MEGA CELLULAR NETWORK INC.
10.2020 - 07.2023
SALES ASSOCIATE
BUM ROBINSONS PLACE PALAWAN
11.2019 - 01.2020
WORLD PAY CUSTOMER SERVICE REPRESENTATIVE
SITEL PUERTO PRINCESA
05.2019 - 11.2019
Retail Sales Associate
OAKLY SM PUERTO PRINCESA
11.2017 - 02.2018
LOAN OFFICER
TSKI INC. PALAWAN
04.2017 - 11.2017
JR. CONTRUCTION PURCHASING OFFICER
VVH INC.
01.2015 - 12.2015
Diploma of Higher Education - COMPUTER PROGRAMMING
ACLC AMA COLLEGE PALAWAN
HIGH SCHOOL
STA MONICA ANNEX PPC PALAWAN