Maureen Lusung
Summary
Experienced Collections Specialist | Real Estate Professional
Results-driven collections specialist with a background as a licensed real estate agent. Skilled in managing accounts, negotiating payment plans, and resolving billing discrepancies. Adept at financial reporting, customer service, and cross-functional collaboration, ensuring timely collections and positive tenant relationships. Comfortable working in fast-paced environments and committed to problem-solving creatively to improve processes. Eager to apply real estate knowledge and transferable skills to the commercial real estate collections field. Quick to adapt to new software and regulations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Infosys Bpm Limited
10.2022 - 11.2024
- Chased up overdue payments to offer assistance in difficult situations and set up payment plans
- Safeguarded restricted financial information by following data confidentiality procedures
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Customer Service Representative
Tata Consultancy Services
05.2022 - 10.2022
- Created and updated thorough documentation and incident reports of completed works, promptly and efficiently ensuring accuracy throughout
- Critically analyzed, audited and reviewed fault investigations to avoid repeat occurrences and improve processes
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Advisor 1, Customer Service
Concentrix
09.2020 - 03.2022
- Handled high-volume telephone calls to address and resolve customer queries
- Explained benefits and features of products to provide detailed information and uses, increasing sales and ROIs.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Customer Account Associate
VXI Global Holdings
12.2019 - 12.2020
- Streamlined account management processes for improved efficiency and productivity.
- Managed a high volume of inbound calls, maintaining composure under pressure and providing exceptional service.
- Identified sales opportunities within existing accounts, leading to increased revenue generation.
Customer Sales Representative
Lotus Fabrics and Threads
06.1997 - 12.1999
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Education
Diploma of Higher Education - Computer Science
Republic Central Colleges
Angeles City, Province Of Pampanga, Philippines04-1997
Skills
- Collections Expertise
- Customer Service & Relationship Management
- Basic Accounting & A/R Understanding
- Client Relationship Management
- Multitasking & Task Prioritization
- Strong Communication Skills
- Problem-Solving & Fast-Paced Environment Adaptability
- Negotiation & Conflict Resolution
- Financial Analysis & Reporting
Certification
- Certified Real Estate Affiliate
APEC Homes MAPILES REALTY
Completed Training for Sales Tools & Sales Process,
Digital Marketing 101
- Certified Virtual Assistant | VA Training Philippines
Training workshop of Virtual Assistance and Social
Media Marketing and Management, Project
Management, Executive Assistance with
Bookkeeping, Lead Generation, and SEO
Optimization - Medical Virtual Assistant
VA Growth Philippines By Leizel Quizon
Medical Administrative, Medical Billing
- RANK # 2 Quality Assurance Infosys BPM LMTD
- Certified GHL
Home-Based Connect By Jake Ayano
Languages
English
Advanced (C1)
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
- https://www.linkedin.com/in/maureen-lusung-12bb4a303/
Skype Id
- Mhau Lusung
Timeline
Senior Process Executive
Infosys Bpm Limited
10.2022 - 11.2024
Customer Service Representative
Tata Consultancy Services
05.2022 - 10.2022
Advisor 1, Customer Service
Concentrix
09.2020 - 03.2022
Customer Account Associate
VXI Global Holdings
12.2019 - 12.2020
Customer Sales Representative
Lotus Fabrics and Threads
06.1997 - 12.1999
- Certified Real Estate Affiliate
APEC Homes MAPILES REALTY
Completed Training for Sales Tools & Sales Process,
Digital Marketing 101
- Certified Virtual Assistant | VA Training Philippines
Training workshop of Virtual Assistance and Social
Media Marketing and Management, Project
Management, Executive Assistance with
Bookkeeping, Lead Generation, and SEO
Optimization - Medical Virtual Assistant
VA Growth Philippines By Leizel Quizon
Medical Administrative, Medical Billing
- RANK # 2 Quality Assurance Infosys BPM LMTD
- Certified GHL
Home-Based Connect By Jake Ayano
Diploma of Higher Education - Computer Science
Republic Central Colleges
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