Maureen Ancanan
City of San Fernando
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Account Specialist
TaskUs
12.2022 - Current
- Developed and maintained relationships with clients to ensure satisfaction with services provided.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
Customer Service Representative
Iqor
11.2020
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
Technical Support
Concentrix
01.2019
- Provided technical support in troubleshooting complex problems.
- Provided technical support to customers on their networks.
Customer Service Representative / Technical Support
Sutherland Global Services
12.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
Date Analyst
Sargas Incorporated, BPO and Call Center Services
01.2017
- Maintained documentation of all the processes related to Data Analysis.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
Date Encoder
Hoya Lens Manufacturing Philippines Inc
01.2015
- Collaborated with other departments to ensure that data was accurate, complete, and timely.
- Verified the accuracy of encoded information by cross-checking against source documents.
- Reviewed outputted reports for errors prior to delivering them to customers.
Education
Bachelor of Science - Agricultural Engineering
Pampanga State Agricultural University
Pampanga05-2018
High School Diploma -
Rogationist College
CaviteSkills
- Active Listening
- Effective Communication
- Customer Service
- Data Entry
- Problem-Solving
- Reporting skill
Languages
Tagalog
First Language
English
Upper Intermediate (B2)
B2
Timeline
Account Specialist
TaskUs
12.2022 - Current
Customer Service Representative
Iqor
11.2020
Technical Support
Concentrix
01.2019
Customer Service Representative / Technical Support
Sutherland Global Services
12.2018
Date Analyst
Sargas Incorporated, BPO and Call Center Services
01.2017
Date Encoder
Hoya Lens Manufacturing Philippines Inc
01.2015
Bachelor of Science - Agricultural Engineering
Pampanga State Agricultural University
High School Diploma -
Rogationist College
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