Matthew Timothy Chio
Customer And Guest Services Associate
Makati
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in Software. Offering Number-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Guest Service Associate
Discovery Primea
01.2025 - Current
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 90%.
Front Office Associate
The Belamy House Hotel Managed by HII
02.2024 - 01.2025
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
Sales & Loan Management Intern
Pacifica Homes Development Corporation
05.2023 - 07.2023
- Handling customer data and checking documentation requirements.
- Designed an automated inventory management system for the company.
- Devised account approval forms for customers.
- Drafted and managed important documents that company managers used to perform important operations.
- Conducting research and analyzing data.
Education
Bachelor of Science - Business Management
De La Salle University
Manila02.2024
Grade school, High school, Senior High school - undefined
La Salle Green Hills
Mandaluyong03.2020
Skills
Microsoft Excel
Microsoft Office
Complaint handling
Report creation
Guest relations
Report generation
Reservation management
Payment processing
Guest registration
Certification
Certified Front Desk Representative
Timeline
Certified Front Desk Representative
12-2025
Certified Guest Service Professional
12-2025
Guest Service Associate
Discovery Primea
01.2025 - Current
Front Office Associate
The Belamy House Hotel Managed by HII
02.2024 - 01.2025
Sales & Loan Management Intern
Pacifica Homes Development Corporation
05.2023 - 07.2023
Grade school, High school, Senior High school - undefined
La Salle Green Hills
Bachelor of Science - Business Management
De La Salle University