Matthew Jeremiah Nario
Mandaluyong City, Metro Manila
Summary
Dynamic professional with a proven track record in customer service and hospitality services, honed at JEC Realty Corporation and POY Store. Excelled in creating welcoming environments, mastering check-in/check-out procedures, and leveraging problem-solving skills to enhance customer satisfaction. Skilled in cash register operation, with a focus on cleanliness and hygiene, fostering professional growth among peers.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
JEC Realty Corporation
11.2020 - 01.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Store Clerk
POY Store
04.2018 - 01.2019
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Education
High School Diploma -
Colegio San Agustin Makati
Makati City, Metro Manila, Philippines03-2021
Skills
- Customer service
- Check-in and Check-out procedures
- Cleanliness and hygiene
- Problem-solving skills
- Cash register operation
- Hospitality services
Timeline
Front Desk Manager
JEC Realty Corporation
11.2020 - 01.2025
Store Clerk
POY Store
04.2018 - 01.2019
High School Diploma -
Colegio San Agustin Makati
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