IT Specialist / Automation & Integration
Open To Work
Matthew Constantine C. Zamora
Passive Income MD
Metro Manila,Philippines
"The price of anything is the amount of life you exchange for it."
Henry David Thoreau
Work Preference
Job Search Status:
Open to workDesired Job Title
IT Support EngineerIT ManagerTechnology SpecialistAdministrative AssistantVirtual AssistantWork Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureCareer advancementPaid time offWork from home optionSummary
Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
1
Language
10
Years of experience
Work History
IT Support Engineer / Automation and Integration
3 Years 11 Months- Managed IT security across company platforms, enforcing role-based access, need-to-know permissions, and strict confidentiality
- Developed workflow automations and system integrations to streamline processes and reduce manual tasks.
- Built and maintained landing pages, checkout funnels, and enrollment pages using ThriveCart, Wordpress, and Elementor.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Administered Community Platforms, Memberships, Events, Team Onboarding, and Member Support.
- Administered Google Workspace, shared drives, user access, and company file organization.
- Provided technical support and managed employee and member onboarding / offboarding processes.
- Trained team members on company tools, systems, and workflows.
- Managed the software and tools budget, comparing costs against value and recommending cost-effective solutions
- Administered Zoho applications, including CRM, Billing, Forms, and Sign, to support business operations.
Marketing Assistant
3 Years 11 Months- Coordinated email campaigns, social posts, and content calendars to maintain consistent marketing cadence.
- Managed CRM updates, ensuring accurate audience segmentation and clean contact records.
- Scheduled and tracked marketing deliverables across multiple projects to support timely execution.
- Monitored campaign performance reports and shared actionable findings with marketing team.
- Streamlined administrative marketing tasks, improving workflow consistency and reducing manual follow-up.
- Updated spreadsheets with statistical, financial and non-financial information.
- Supported lead generation efforts by organizing outreach lists and maintaining prospect data.
Event Coordinator
3 Years 11 Months- Organized virtual events such as webinars or livestreams that showcased new products or industry insights, attracting potential customers and generating interest in the brand.
- Managed calendars, meeting schedules, invitations, and AddEvent integrations.
- Assisted in planning and execution of virtual events including webinars, live streams, and online conferences.
- Coordinated podcast and webinar production, overseeing technical setup, troubleshooting, and content management to ensure seamless execution.
- Hosted livestreams on social media platforms, handling the technical setup, going live, and monitoring the stream
Client Success Manager
1 Year 11 Months- Functioned as the primary liaison between clients and the company, coordinating smooth onboarding and effective customer success strategies.
- Collaborated with internal teams to enhance customer experience and streamline support processes, resulting in improved client feedback.
- Monitored client health metrics and implemented targeted solutions, leading to increased customer satisfaction and retention rates.
- Acted as the escalation point for customer concerns, ensuring timely issue resolution.
- Partnered with the Sales Team to present product roadmaps and drive client engagement.
- Acted as escalation point for customer concerns, ensuring timely issue resolution and fostering stronger client relationships.
- Trained team members on service standards, escalation handling, and client communication
Talent Acquisition Associate
1 Year 11 Months- Supported the full recruitment lifecycle, from candidate sourcing to onboarding.
- Posted job advertisements and screened applicants to identify top talent aligned with hiring requirements.
- Coordinated interviews and managed communication between candidates and hiring managers.
- Assisted with employment offers and negotiated terms to facilitate seamless onboarding experiences.
- Maintained accurate recruitment records and ensured timely completion of hiring documentation to support efficient processes.
- Prepared employment letters, status changes, and personnel transactions with strong attention to detail.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Business to Business Appointment Setter
1 Year 11 Months- Qualified prospective clients for virtual assistant services, enhancing lead generation efforts.
- Conducted outbound prospecting through calls and emails, contributing to a robust pipeline of potential clients.
- Scheduled and coordinated meetings between prospects and company representatives.
- Maintained lead and appointment records in CRM system to ensure accurate tracking and follow-up.
- Supported business development initiatives to generate new opportunities.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
IT Support Engineer
1 Year 11 Months- Troubleshot and maintained hardware, software, and network systems for two branches, ensuring operational efficiency.
- Delivered technical support to local employees and remote staff, resolving issues to minimize downtime.
- Provided technical support to local employees and remote administrative staff.
- Created and updated training materials and internal knowledge resources to enhance team skills and support onboarding.
- Trained new staff on system procedures, documentation standards, and service protocols.
- Optimized equipment functionality by performing routine inspections and preventative maintenance tasks.
Quality Assurance Analyst
1 Year 7 Months- Evaluated customer service interactions through calls, emails, chats, and social media channels.
- Assessed employee performance against company standards and service expectations.
- Coached employees one on one, giving feedback on their evaluations and helping them improve their performance and service quality
- Prepared quality assurance reports and provided recommendations for improvement.
- Monitored compliance with customer service policies and procedures.
Insurance Customer Service Representative
2 Years 1 Month- Processed endorsements, cancellations, and policy changes while maintaining compliance with carrier guidelines.
- Resolved policy, billing, and claims inquiries with accurate, timely customer support.
- Interpreted coverage details to explain benefits, exclusions, and premium changes clearly.
- Managed customer accounts, updating records in CRM systems and policy administration platforms.
- Coordinated with underwriters, adjusters, and agents to resolve complex service issues.
- Reviewed documentation for completeness, accuracy, and adherence to insurance procedures.
Technical Support Representative
11 Months- Served as a subject-matter expert for program processes, policies, and technical procedures.
- Provided guidance and support to agents in resolving customer concerns.
- Ensured compliance with program requirements, best practices, and service standards.
- Assisted in process improvement initiatives and knowledge-sharing activities.
Technical Support Representative
2 Years 9 Months- Provided technical support for internet, TV, and phone services.
- Diagnosed and resolved connectivity, equipment, and service-related issues.
- Guided customers through troubleshooting procedures and technical solutions.
- Documented customer interactions and service resolutions accurately.
- Delivered high-quality customer service while meeting performance targets.
Education
Bachelor of Science - Information Technology
Skills
Automations
System administration
SaaS Administration
Remote desktop support
Asset management
Technical documentation
Hardware diagnostics
IT Compliance
Network troubleshooting
Help desk
Languages
English
C1
Advanced
Software
Zapier
Wordpress / Elementor
Zoho Products / Funnels
Microsoft Office Products
Google Workspace / Analytics
ConvertKit
BigScoots
ReStream
OBS
HootSuite
Claude
ChatGPT
Gemini
Notion
Timeline
Marketing Assistant
Passive Income MD
11.2022 - 10.2026
Event Coordinator
Passive Income MD
11.2022 - 10.2026
IT Support Engineer / Automation and Integration
Passive Income MD
11.2022 - 10.2026
Client Success Manager
Unleash Your Team
11.2020 - 10.2022
Talent Acquisition Associate
OsteoStrong
11.2020 - 10.2022
Business to Business Appointment Setter
Unleash Your Team
11.2020 - 10.2022
IT Support Engineer
Global Guard Insurance
11.2020 - 10.2022
Quality Assurance Analyst
Global Guard Insurance
10.2020 - 05.2022
Insurance Customer Service Representative
Global Guard Insurance
10.2020 - 11.2022
Technical Support Representative
Subject-Matter Expert, iQor Fairview
08.2019 - 07.2020
Technical Support Representative
TeleTech Novaliches
10.2016 - 07.2019
STI College
Bachelor of Science from Information Technology