Zendesk
Matthew Clyde San Buenaventura
Process Specialist | Quality Analyst | Social Media Content Manager | Virtual Assistant
Summary
Virtual Assistant and customer service advocate with competencies in providing great support and ensuring task are finished on schedule. Strive to surpass all client expectations in fast paced, virtual situations by following established policies and practices. Unique skills set offering exceptional organizational and administrative skills combined with ensuring customer satisfaction.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Collections Specialist
Synchrony Bank Financial
Alabang Muntinlupa City
03.2023 - 06.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Achieved performance goals on consistent basis.
Social Media Content Manager
Cognizant Technology Solutions
11th Flr. Vector 3 Bldg. Northgate-Cyberzone Alabang Muntinlupa
12.2018 - 12.2022
- Work Ethics and Environment, Cognizant Data Privacy, Cognizant Root Cause Analysis & CAPA, Cognizant Process Improvement, Cognizant-White Belt training Six Sigma, Cognizant SWAN training, Cognizant
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Established and implemented workflows to streamline editing processes.
- Suggested improvements to content to enhance quality and accuracy.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Sale and Service Representative
Teletech Philippines
07.2018 - 11.2018
- Drove team revenue totals by bringing in top sales numbers.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Advance Technical Support
Alorica Philippines
Makati City
12.2016 - 08.2017
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Bachelor of Science - Information Technology
University of Perpetual Help College
Pangasinan 06.2010 - 03.2014
Skills
Document conversion
Customer and client relations
Administrative support
Content editing
Adobe Creative Suite
Excellent Communication
Organization and Time Management
Attention to Detail
Analytical and Critical Thinking
Networking and relationship building
Accomplishments
- Age: 30 yrs
- Birthdate: December 27, 1993
- Birthplace: Dagupan City
- Gender: Male
- Civil Status: Single
- Religion: Roman Catholic
- Nationality: Filipino
- Height: 5feet 5inches Weight: 103 lbs
Software
Okta
Workday
Microsoft Outook
Microsoft Powerpoint
Gsuite
Microsoft Excel
Certification
Six Sigma Certified
Timeline
Collections Specialist
Synchrony Bank Financial
03.2023 - 06.2023
Work Ethics Certification
12-2022
Corrective and Action Plan Training
06-2021
SWAN Training
06-2021
Root Cause Analysis
06-2020
Six Sigma Certified
01-2019
Social Media Content Manager
Cognizant Technology Solutions
12.2018 - 12.2022
Sale and Service Representative
Teletech Philippines
07.2018 - 11.2018
Advance Technical Support
Alorica Philippines
12.2016 - 08.2017
Bachelor of Science - Information Technology
University of Perpetual Help College
06.2010 - 03.2014