Matthew Bernas
Customer Service Representative
Amaia Scapes, San Miguel, Iloilo
Summary
I'm a very optimistic person and would always look at myself for any room for improvement. I'm adaptable and could work under pressure, able to get a hold of myself despite the odds. I'm an active listener, very keen on the details, and a fast learner, able to absorb information in a minimal amount of time. All of that came from my experience in customer support and services. I like to give out the best of my abilities and make sure that I would reach or even exceed my stakeholder's expectations.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Fair Trade Outsourcing
1688 Ledesma St. 2nd Floor, One Lorton Building, IloIlo City 5000
2020.05 - 2020.10
- Under the account ProctorU, delivering excellent service and support as an examination proctor to test-takers all around the globe.
- Leading test-takers to their exam, confirming if it's the right exam, make sure they have an examination quality workspace and unlocking the exam for them if they have passed the necessary protocols.
- Handling and watching over 5-20 test-takers at a time and making sure there are no events of cheating and breaking of guidelines.
- Answered product and service questions, clarify schedules and test information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Sales and Service Representative
Iqor
One Techno Place, Megaworld Boulevard Iloilo Business Park, Mandurriao, Iloilo City 5000
2021.10 - 2022.02
- Under the account 1-800Flowers.com and Cheryl's Cookies, offering sales and services around US.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
Gaming Service Representative
5CA
Stationsstraat 154, 3511 EK Utrecht
2022.04 - 2022.07
- Under the company Epic Games, providing support to gamers that uses Epic Games Client and those who play Fortnite.
- Resolved gaming bugs, billing and technical issues over live chat and email with 30 customers daily.
- Using complex software applications and knowledge database.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
GED -
Colegio De Las Hijas De Jesus
Ledesma St, Iloilo City, 5000 2001.04 -
High School Diploma -
John B. Lacson Foundation Maritime University
Sto. Niño Sur Villa, Arevalo, Iloilo City 5000 2016.06 - 2018.03
Bachelor of Science - Maritime Transportation
John B. Lacson Foundation Maritime University
Sto. Niño Sur Villa, Arevalo, Iloilo City 5000 2018.06 - 2021.03
Skills
Communication
undefinedTimeline
Gaming Service Representative
5CA
2022.04 - 2022.07
Customer Sales and Service Representative
Iqor
2021.10 - 2022.02
Customer Service Representative
Fair Trade Outsourcing
2020.05 - 2020.10
Bachelor of Science - Maritime Transportation
John B. Lacson Foundation Maritime University
2018.06 - 2021.03
High School Diploma -
John B. Lacson Foundation Maritime University
2016.06 - 2018.03
GED -
Colegio De Las Hijas De Jesus
2001.04 -
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