MATT GABRIEL FERRER
Bago City
Summary
Proactive and detail-driven Virtual Assistant with proven success in administrative support, client relations, and digital marketing within the real estate and telecom industries. Skilled in lead generation, CRM management, cold calling, data entry, email and social media marketing, and customer support. Adept at boosting client engagement and driving conversion rates through strategic communication. Recognized for adaptability, problem-solving, and delivering high-quality results in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Panasiatic Solutions Call Center Inc.
01.2024
- Handled an average of 80+ client interactions per day, ensuring prompt issue resolution.
- Maintained a 95% customer satisfaction score by delivering clear and empathetic support.
- Troubleshot technical concerns, reducing repeat calls by 15% through effective solutions.
- Telecom Account (Straight Talk)
Virtual Assistant - Real Estate Field
Smartify Virtual Aid Virtual Assistant
01.2024 - 01.2025
- Generated 200+ qualified leads per month through cold calling and targeted outreach.
- Managed CRM system to track property deals, follow-ups, and client communications.
- Supported social media campaigns that increased engagement by 30% within 3 months.
- Drafted and optimized email marketing campaigns, boosting open rates by 18%.
Education
BS - Civil Engineering
University of Negros Occidental - Recoletos
09.2025
Accountancy, Business, and Management (ABM)
Doña Hortencia Salas Benedicto National High School (DHSBNHS)
01.2022
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Critical Thinking
- Digital Marketing
LANGUAGES
English
Filipino
Timeline
Customer Service Representative
Panasiatic Solutions Call Center Inc.
01.2024
Virtual Assistant - Real Estate Field
Smartify Virtual Aid Virtual Assistant
01.2024 - 01.2025
Accountancy, Business, and Management (ABM)
Doña Hortencia Salas Benedicto National High School (DHSBNHS)
BS - Civil Engineering
University of Negros Occidental - Recoletos