Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MA. TRIXIA PACHECO

Quezon City, Metro Manila

Summary

Civil Service Professional Passer with background in Civil Engineering studies. Expertise in technical support, research, and communication. Proficient in documentation, correspondence, and office management. Committed to providing efficient support in legislative work.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Transcom Worldwide
Pasig, Metro Manila, Philippines
05.2025 - 09.2025
  • Samsung Electronics America
  • Provided Tier 1 technical support for Samsung products achieving 98% first-call resolution rate.

Customer Service Representative

Transcom Worldwide
Pasig, Metro Manila, Philippines
01.2025 - 05.2025
  • United Parcel Service in Canada
  • Collaborated with logistics team to track and expedite shipments and improve accuracy by 15%.

On-the-Job Trainee

Department Of Public Works And Highways
Baler, Province Of Aurora, Philippines
06.2022 - 08.2022
  • Region III District Engineering Office
  • Materials Quality and Hydrology Divisions

Education

Civil Engineering

Aurora State College Of Technology
Baler, Province Of Aurora, Philippines

Civil Engineering

Far Eastern University- Institute of Technology
Manila, Metro Manila, Philippines

Skills

  • Computer Skills: MS Office (Word, Excel, PowerPoint)
  • Research and Analysis
  • Drafting and Correspondence
  • Communication Skills
  • Problem Solving and Critical Thinking
  • Adaptability and Flexibility

Certification

Civil Service Eligibility- Professional level

  • Rating: 80.64
  • Civil Service Commission, 2024

Timeline

Technical Support Representative

Transcom Worldwide
05.2025 - 09.2025

Customer Service Representative

Transcom Worldwide
01.2025 - 05.2025

On-the-Job Trainee

Department Of Public Works And Highways
06.2022 - 08.2022

Civil Engineering

Aurora State College Of Technology

Civil Engineering

Far Eastern University- Institute of Technology
MA. TRIXIA PACHECO