MA. TERESA GIDOR
Dumaguete City, Province Of Negros Oriental
Summary
Dynamic Administrative Assistant with a proven track record at Negros Oriental State University, excelling in customer service and data management. Recognized for enhancing office efficiency through meticulous recordkeeping and fostering strong client relations. Adept at maintaining confidentiality and organizing documents, contributing to a positive and productive work environment.
Experienced with customer service and cash handling. Utilizes point-of-sale systems to streamline transactions and enhance customer satisfaction. Track record of maintaining accurate cash drawers and contributing to positive team environment.
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Negros Oriental State University
Dumaguete, Province Of Negros Oriental, Philippines
07.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Cashier
Be Connected Management and Services
Dumaguete, Province Of Negros Oriental, Philippines
08.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
MBA - Business Administration
NEGROS ORIENTAL STATE UNIVERSITY
Dumaguete, Province Of Negros Oriental, PhilippinesBachelor of Science - Business Administration Major in Financial Mgnt.
NEGROS ORIENTAL STATE UNIVERSITY
Dumaguete, Province Of Negros Oriental, Philippines03-2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Filing
- Clerical support
- Office management
- Recordkeeping
- Data organization
- Records management
- Filing and data archiving
- Document management
- Data management
- Document control
- Client relations
- Confidential document control
- Documentation and control
Certification
- Cash Management and Control System - 3 days Seminar
Languages
English
Advanced (C1)
Tagalog
Advanced (C1)
Timeline
Administrative Assistant
Negros Oriental State University
07.2019 - Current
Cashier
Be Connected Management and Services
08.2018 - 04.2019
MBA - Business Administration
NEGROS ORIENTAL STATE UNIVERSITY
Bachelor of Science - Business Administration Major in Financial Mgnt.
NEGROS ORIENTAL STATE UNIVERSITY