Ma.Shienelyn B. Delos Reyes. RN
Santa Cruz, Province Of Laguna
Summary
A highly organized and detail-oriented team head, insurance advisor, operation manager & telemarketing with over 15 years of extensive experience in pharmaceutical, insurance, people management, administration and proposals management within the medicine, banking & finance, investment & bankassurance.
Healthcare professional prepared for this role with history of delivering high-quality patient care in general ward settings. Known for team collaboration and adaptability in fast-paced environments. Reliable and focused on achieving positive patient outcomes through effective care and communication.
Overview
14
14
years of professional experience
Work History
General Ward Nurse
Laguna Holy Family Hospital
Santa Cruz, Province Of Laguna, Philippines
12.2024 - Current
- Participated in quality improvement initiatives aimed at enhancing the overall level of care provided within the general ward setting.
- Advocated for patients'' best interests with all interactions among healthcare team members, fostering a collaborative approach to achieving optimal health outcomes for each individual under my care.
- Maintained a safe environment for both patients and staff by adhering to hospital policies and procedures regarding patient care, safety protocols, and equipment usage.
- Administered medications and treatments as prescribed by physicians, maintaining meticulous records of all interventions.
MSME Loan Team Head
BDO Network Bank
Sta Cruz, Laguna
04.2019 - 08.2024
- Responsible for overseeing and managing the entire MSME loan portfolio
- Incharge of developing and implementing strategies to drive business growth, increase loan disbursements and meet targets
- Lead a team of loan officers, providing guidance, support, and training to ensure the team achieves optimal performance
- Responsible for maintaining strong relationships with existing clients, as well as identifying and acquiring new MSME customers
- Involve monitoring loan portfolios, assessing risk, and implementing appropriate credit risk management measures
SME- Insurance cum Telemarketing
Dubai First Bank
Dubai, United Arab Emirates
02.2017 - 03.2018
- Contact businesses and private individuals by telephonic conversation to promote products, services and/or charitable causes
- Present the product and service to potential customers in a manner that it will be understood which will lead in availing
- Assisted the team with implementational of promotional and marketing strategies in regards to increasing sales and overall business growth
- Provide pricing details setted on the individuals requirements and capabilities
- Handle customer queries in the high-level of service until the satisfactory remark is received
- Obtain contacts information ie: customer name & mobile/telephone number which will be use as reference for offering the product/services
- Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects
- Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being
- Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and i
- Developes a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation
- Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Insurance Advisor
Al Futtaim Orient Insurance Company
Dubai, United Arab Emirates
11.2014 - 01.2017
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Confer with clients to obtain and provide information when claims are made on a policy
- Contact underwriter and submit forms to obtain binder coverage
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Develop marketing strategies to compete with other individuals or companies who sell insurance
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
- Monitor insurance claims to ensure they are settled equitably for both the client and the insurer
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Plan and oversee incorporation of insurance program into bookkeeping system of company
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies
Sales Coordinator/ Health Care Ambassador
UNITED LABORATORIES PHIL
Manila, Philippines
01.2014 - 08.2014
- Company Overview: Pharmaceutical Company
- Co-ordinate with customers external & internal
- One point contact for sales field force, paramedics, prospects and clients
- Provide the marketing inputs to sales field force as when required
- To make a note of sales field force grievances and forward to GM-sales
- Maintaining the sales data in weekly and monthly basis
- Assist in identifying products which requires further attention to strategize fast sales
- Lead Management a
- Allocation & tracking of inbound leads as per policy
- Coordinate with sales team and other departments for smooth functioning
- Respond to client queries through personal approach ie: verbal conversation and thorough explaining
- Pharmaceutical Company
Assistant Manager & Administrator
MAJA THAI AND WELLNESS SPA
San Pablo City, Laguna
10.2010 - 02.2011
- Oversees the daily operations of retail establishments
- Receiving and directing all the company visitors and clients
- Organizing client's schedule and assign masseuse to attend with
Sales & Medical Representative
Lakeside Pharmaceuticals Phil
Manila, Philippines
10.2010 - 02.2011
- Prepared monthly/ quarterly sales report
- Organize quotations, process sales order and invoices as required
- Enter new enquiries and order details
- Prepare written quotations and contracts
Education
Bachelor of Science - Nursing
San Pablo Colleges Medical Center
01.2010
General Midwifery -
San Pablo Colleges Medical Center
01.2004
Skills
- Vital signs monitoring
- Clinical judgment
- Compassionate care
- Healthcare team collaboration
Professional Development Courses
Available upon Request
Timeline
General Ward Nurse
Laguna Holy Family Hospital
12.2024 - Current
MSME Loan Team Head
BDO Network Bank
04.2019 - 08.2024
SME- Insurance cum Telemarketing
Dubai First Bank
02.2017 - 03.2018
Insurance Advisor
Al Futtaim Orient Insurance Company
11.2014 - 01.2017
Sales Coordinator/ Health Care Ambassador
UNITED LABORATORIES PHIL
01.2014 - 08.2014
Assistant Manager & Administrator
MAJA THAI AND WELLNESS SPA
10.2010 - 02.2011
Sales & Medical Representative
Lakeside Pharmaceuticals Phil
10.2010 - 02.2011
General Midwifery -
San Pablo Colleges Medical Center
Bachelor of Science - Nursing
San Pablo Colleges Medical Center