Writing/Blogging
ma.shiena canja
Teacher
Kidapawan, Province Of Cotabato,NCO
Summary
Dynamic manager with a proven track record at ABC Landmark Hotel, excelling in team leadership and customer service. Enhanced performance through strategic planning and staff development, fostering high engagement and satisfaction. Skilled in operations management and effective communication, consistently resolving conflicts and optimizing team productivity.
Overview
14
14
years of professional experience
1
1
Language
Work History
Manager
ABC Landmark Hotel
12.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Administrative Staff Member
Kidapawan Artes Brothers Corp.
03.2020 - 10.2024
- Managed inventory effectively to ensure adequate supplies were available for daily operations without excess waste or stock shortages.
- Maintained strict confidentiality while handling sensitive information related to employee records, financial data, and company policies.
- Increased efficiency in record-keeping by digitizing physical documents using scanning hardware/software solutions while adhering to established guidelines for storage/archiving purposes.
- Contributed to the successful execution of company events by coordinating logistics such as venue selection, guest lists, catering arrangements, and promotional materials distribution.
Babysitter
Artes Family
04.2012 - 05.2019
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Intern
KCNHS
11.2018 - 03.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Science - Education
Notre Dame of Kidapawan College
Kidapawan, Province Of Cotabato, Philippines 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer service
Documentation and reporting
Verbal and written communication
Staff training and development
Performance evaluations
Time management
Interests
Cross-functional cooperation
Cross-functional cooperation
Timeline
Manager
ABC Landmark Hotel
12.2024 - Current
Administrative Staff Member
Kidapawan Artes Brothers Corp.
03.2020 - 10.2024
Intern
KCNHS
11.2018 - 03.2019
Babysitter
Artes Family
04.2012 - 05.2019
Bachelor of Science - Education
Notre Dame of Kidapawan College
04.2001 -