Ma Sheila Mae Aquino
Department Manager
Tanza, Cavite
Summary
Customer-focused professional with present seven-year career In an international fast food Industry. Proactive and disciplined professional committed to driving sales goals and ensuring smooth functioning of customer, food quality and internal people department.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Department Manager
GADC (McDonald's Philippines)
Naic, Cavite
07.2016 - Current
- Communicated with managers of other departments to maintain transparency
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands at peak.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions at 100% customer satisfaction in three months in row.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program for over 100 employees to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods to reel employee growth and promotion.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
Housekeeping Coordinator
Tanza Oasis Hotel and Resort
Tanza, Cavite
12.2014 - 08.2015
- Maintained controls over expenses and inventory for optimal budget tracking.
- Assigned over 20 housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Education
Bachelor of Science - Hotel And Restaurant Management
San Sebastian College-Recoletos De Cavite
Cavite City 06.2010 - 03.2014
Skills
Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Manager
GADC (McDonald's Philippines)
07.2016 - Current
Housekeeping Coordinator
Tanza Oasis Hotel and Resort
12.2014 - 08.2015
Bachelor of Science - Hotel And Restaurant Management
San Sebastian College-Recoletos De Cavite
06.2010 - 03.2014
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