Ma. Sharon Velasco
Taguig City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Mortgage Closer Specialist
JP Morgan Chase Bank-Philippine Corporate Center
03.2021 - Current
● Reviewing loan files for completeness and accuracy.
● Preparing closing documents, ensuring compliance with RESPA and TRID.
● Conducting pre-closing title reviews:
○ Examining title commitments for exceptions.
○ Ensuring proper insurance coverage.
○ Verifying ownership.
○ Identifying and resolving title defects.
● Resolving discrepancies in loan documentation.
● Conducting loan closings.
● Maintaining accurate and organized loan records.
● Meeting deadlines for both refinance and purchase loans.
Back Office Personnel
77Global Services Incorporated
09.2020 - 02.2021
Customer Service Representative
77Global Services Incorporated
11.2018 - 08.2020
Customer Service Associate
Concentrix Daksh Philippines
11.2017 - 09.2018
Customer Solutions Specialist
Sitel Philippines
03.2017 - 09.2017
Delivery Customer Care Specialist
Sitel Philippines
08.2016 - 03.2017
Sales and Inventory Help
Wilderness at the Smokies
03.2016 - 05.2016
Education
Accountancy
Ateneo De Naga University
Bagumbayan Naga CitySkills
- Detail-oriented
- Team Player
- Written and verbal communication
- Time management skills
- Reports and documents
- Adaptable and Flexible
Timeline
Mortgage Closer Specialist
JP Morgan Chase Bank-Philippine Corporate Center
03.2021 - Current
Back Office Personnel
77Global Services Incorporated
09.2020 - 02.2021
Customer Service Representative
77Global Services Incorporated
11.2018 - 08.2020
Customer Service Associate
Concentrix Daksh Philippines
11.2017 - 09.2018
Customer Solutions Specialist
Sitel Philippines
03.2017 - 09.2017
Delivery Customer Care Specialist
Sitel Philippines
08.2016 - 03.2017
Sales and Inventory Help
Wilderness at the Smokies
03.2016 - 05.2016
Accountancy
Ateneo De Naga University
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