MA SARAH JANE GONZALES ASPREC
Binangonan
Summary
Results-oriented professional with 5 years of experience in providing exceptional customer service as a barista and recently promoted to Supervisor. Skilled in creating a welcoming environment and crafting delicious cups of coffee, consistently identifying and fulfilling customer needs to ensure satisfaction. Proficient in encoding, Excel, and generating reports, possessing the necessary skills to effectively manage tasks and exceed expectations. Positive, upbeat personality with a knack for effective leadership and team collaboration. Well-versed in operational procedures and adept at utilizing project management and process improvement skills. Committed to driving operational efficiency and fostering a productive work environment. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background in matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Rustan Coffee Corporation
04.2010 - Current
- Innovative task driven professional with 5 years experience in providing genuine customer experience by preparing cup of coffee and creating a third place for people as barista and promoted as Supervisor now with 10 years experience
- Equipped with a record of success in consistently identifying and providing customer satisfaction
- Proficient in encoding, Excel and creating reports daily, weekly, monthly tasks
- Excellent personal motivation with proven ability to build and to work collaboratively in a strong team concept environment and independently
- Well developed skills in decision making, time management and leadership skills
- Established checklists for quality assurance to maintain consistency in service delivery.
- Collaborated with customer service team to enhance service delivery and support operations.
- Facilitated training sessions for new employees to enhance onboarding experience and skill development.
- Coordinated scheduling of resources to optimize labor allocation and minimize downtime.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Counter Checker
Casamia Furniture
10.2008 - 03.2009
- Maximized accuracy in transactions by carefully verifying item prices and quantities during the counter checking process.
- Contributed to successful store promotions implementation by actively promoting deals at the checkout counters which led to increased sales revenue.
- Collaborated with team members to ensure smooth operations at the checkout counter, resulting in improved customer experiences.
- Assisted customers with inquiries and concerns, demonstrating strong communication skills and problem-solving abilities.
- Reduced discrepancies in stock levels by diligently identifying errors during the counter checking process.
Practicum Intern
Astoria Plaza Suites
11.2006 - 02.2007
- Managed multiple deadlines effectively, prioritizing tasks based on urgency and importance.
- Provided valuable support for ongoing projects, ensuring timely completion and high-quality results.
- Developed strong professional relationships with colleagues, fostering a positive work environment conducive to collaboration.
- Collaborated closely with supervisors, taking on additional responsibilities when needed and showcasing an unwavering commitment to the success of the team.
Store Team Member
Pizza Hut
04.2005 - 01.2006
- Increased store organization with regular restocking and tidying of merchandise.
- Maintained cleanliness and safety standards, ensuring pleasant shopping atmosphere.
- Delivered prompt checkout service by operating cash register and processing transactions.
- Conducted inventory checks to maintain accurate stock levels.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Rizal System
Cainta, Province Of Rizal, Philippines03-2007
Francisco Felix National High School
Cainta, Province Of Rizal, Philippines03-2003
San Francisco Elementary School
Cainta, Province Of Rizal, Philippines03-1999
Skills
- Proficient Self-Directed Work
- Strong Leadership Competence
- Effective Team Coordination
- Client Satisfaction Commitment
- Collaborative Team Engagement
- Proficient in Conflict Mediation
- Stock Management
- Workforce Strategy Development
- Staff Supervision
- Cost of Goods Sold Management
- Customer Relations
- Team Empowerment
Certification
- Supervisor of the Year - 2024
- World Class Customer Service Award - May 2015
- Leads Courageously Award - January 22, 2015
- Barista Coach and Mentor Award - May 27,2014
- Best in Project Execution - September 2014
- Partner of the Quarter:
1st quarter of 2016
4th quarter of 2013
2nd quarter of 2011
Additional Information
References:
Marinel Aragon
Senior Store Manager The Grove
09175155692
Riza Servilla
Store Manager 1880
09178067092
Danica Labay
Shift Supervisor Citywalk Eastwood
09772610868
Timeline
Supervisor of Operations
Rustan Coffee Corporation
04.2010 - Current
Counter Checker
Casamia Furniture
10.2008 - 03.2009
Practicum Intern
Astoria Plaza Suites
11.2006 - 02.2007
Store Team Member
Pizza Hut
04.2005 - 01.2006
- Supervisor of the Year - 2024
- World Class Customer Service Award - May 2015
- Leads Courageously Award - January 22, 2015
- Barista Coach and Mentor Award - May 27,2014
- Best in Project Execution - September 2014
- Partner of the Quarter:
1st quarter of 2016
4th quarter of 2013
2nd quarter of 2011
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Rizal System
Francisco Felix National High School
San Francisco Elementary School
Similar Profiles
SHAIRA MAE BAWIINSHAIRA MAE BAWIIN
Shift Supervisor at Rustan Coffee Corporation - Starbucks Coffee PhilippinesShift Supervisor at Rustan Coffee Corporation - Starbucks Coffee Philippines
Angela ManzanaresAngela Manzanares
Shift Leader at Rustan Coffee CorporationShift Leader at Rustan Coffee Corporation
Ruxi MandingRuxi Manding
Shift Supervisor at Rustan Coffee CorporationShift Supervisor at Rustan Coffee Corporation