Ma. Salome Desuasido
Biñan
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Conduent Business Services Philippines Inc.
10.2011 - 09.2023
- Utilize Georgia's, Returnly, LOOP, Shopify, and Klaviyo to optimize and enhance various aspects of the e-commerce operation.
- Identified and implemented correct solutions to client issues first-time around within established time limits.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Diagnosed and troubleshot hardware, software and network issues.
Internet Researcher
LWS Media Inc.
05.2011 - 10.2011
- Gathered and organized information for research purposes.
- Sorted data into well-organized formats and transformed into figures.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Customer Service Representative
PLDT E-Ventus Inc.
05.2010 - 05.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Commerce
Far Eastern University
Manila04.2007
Skills
Data Entry
undefinedTimeline
Customer Service Representative
Conduent Business Services Philippines Inc.
10.2011 - 09.2023
Internet Researcher
LWS Media Inc.
05.2011 - 10.2011
Customer Service Representative
PLDT E-Ventus Inc.
05.2010 - 05.2011
Bachelor of Science - Commerce
Far Eastern University
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