Mary Zizzah Paladar
Oroquieta City, Misamis Occidental
Summary
Proven professional with extensive experience at China Banking Corporation, adept in enhancing customer satisfaction and operational efficiency. Excelled in reducing costs, ensuring asset security, and analyzing sales trends. Skilled in customer service and financial reporting, demonstrating exceptional organization and problem-solving aptitude. Achievements include implementing policies for improved branch performance and fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Senior Branch Operations Assistant
China Banking Corporation
Ozamiz City, Misamis Occidental
12.2018 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Assisted in reducing operational costs through diligent monitoring of expenses and resource allocation.
- Attended meetings to understand shift production schedule.
- Collaborated with the branch manager to implement new policies and procedures for improved efficiency.
- Ensured the safety and security of branch assets through strict adherence to internal controls and regulatory guidelines.
- Assisted in preparing monthly sales reports, analyzing trends, and identifying areas for improvement or growth opportunities.
- Supported a positive work environment by maintaining open communication channels among team members.
- Managed daily cash transactions, ensuring accuracy and timeliness in processing deposits, withdrawals, and transfers.
Education
Bachelor Of Science In Accountancy - Accounting And Finance
Stella Maris College
Oroquieta City, Misamis Occidental03.2018
Skills
- Customer service expertise
- Exceptional organization
- Sales experience
- Cash handling proficiency
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Team building
- Professional and mature
- Excel spreadsheets
- Conflict Resolution
- Professionalism
- Quality Control
- Time management abilities
- Mail handling
- Financial Reporting
- Problem-solving aptitude
- Bookkeeping
- Billing and coding
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Languages
English
Intermediate (B1)
Tagalog
Advanced (C1)
Bisayan
Advanced (C1)
Timeline
Senior Branch Operations Assistant
China Banking Corporation
12.2018 - Current
Bachelor Of Science In Accountancy - Accounting And Finance
Stella Maris College