Mary Valerie Acebedo

• Validate, process, and schedule customer orders within agreed service levels in compliance with determined requirements of the products.
  Receive and respond to enquiries within agreed service levels; with a high sense of urgency and customer focus.
• Assumes overall responsibility in monitoring and maintaining accuracy of customer backlog report.
• Increased on-time delivery rates through careful coordination of logistics operations and effective communication with transportation providers.
• Proactively identified potential bottlenecks in the supply chain process, collaborating with cross-functional teams to devise solutions that improved overall efficiency.
• Actively participated in team meetings and training sessions, providing valuable input on ways to improve operational processes and enhance overall team performance.
• Developed expertise in various order management systems, quickly adapting to new software as needed to maintain optimal efficiency.
• Streamlined the order process for increased efficiency, implementing a new software system to manage orders.

• To facilitate and resolve interface error issues between multiple ERP system (JDE and Oracle) toensure order gets imported for processing.
• To perform Change Order management through analysis of requests and execution of the multiple ERPmanagement of reconciliation reports to monitor all kinds of discrepancies between JDE and Oracle.
• Coordinates with different groups (internal/external) in handling and resolution of issues.

• Develop and maintain standards for database integrity, corrective actions, database alignment (AS400).
• Manage communication processes with other departments regarding database improvements.
• Communicate database maintenance and update issues to onshore counterparts for resolution.
• Provide support for data transactions that cannot be administered automatically due to system limitations and/or data integrity issues.

• Responsible for entering incoming orders and quotes into the company business system software(SAP) on a daily basis.
• Address customer’s concern via chat or email in a professional and positive manner.
• Comparing data entered with source documents, or re-enters data in verification format on screen to detect errors.
• Demonstrate the ability to review and enter orders quickly and accurately.

• Responsible for creating and updating HRIS foundational tables that are used in conjunction with employee data to support changes in client’s organization, salary information, status and anothernecessary HR information.
• Develop, use and maintain database queries to generate accurate client specific ad-hoc and scheduled reports on a timely basis.
• Provide other towers and third-party vendors with base information used for various tasks such as issue resolution, root cause detection and data analysis via report generation.
• Preparation and sending out of Business Letters, Employment Contracts and other Employment Documents to prospective candidates via email or fax.

EDM Indexer (Contractual for 1.5 Years)

• Retrieves document received in the Regular Index Worklist.
• Checks document for completeness and accuracy, then indexes document and routes it to the appropriate Process Tower.
• Ensure that the System is functioning well and perform User Acceptance Testing.