Summary
Work History
Education
Skills
Languages
Accomplishment
Timeline
Server
Mary Rose Somoray

Mary Rose Somoray

F&B Waitress

Summary

Energitic person with customer service, multitasking and time management abilities. Commitment to customer service with the ability to build productive relationship,resolve complex issues and win customer loyalty,upbeat,outgoing,detail oriented and able to learn new task quickly and effectively. To obtain a long term position closer to my prior experience.

Work History

F&B Waitress /Hostess

Genting dream cruise
01.2018 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Welcoming guest in a warm and friendy manner.
  • Giving table numbers to the guest.
  • Managing a waiting list.
  • Response to guest inquiries and request in a timely, friendly and efficient manner.
  • Provided excellent service and attention to customers.
  • Worked flexible hours across night, weekend and holiday shifts.

Receptionist /Waitress

Gerry’s Grill
Ayala,Cebu City
07.2014 - 09.2016
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Served food and beverages to patrons and confirmed complete orders.

Cashier

Waterfront airport, hotel and casino
Cebu City
08.2011 - 05.2013
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.

Education

Bachelor of Science - Hotel ,Resort And Restaurant Management

Eastern Samar State University -GUIUAN
Guiuan Eastern Samar
04.2010

Skills

  • Guest Relations Management
  • Positive and Professional
  • Special Dietary Requirements
  • Guest seating arrangements

Languages

English
Upper Intermediate
B2
Tagalog
Upper Intermediate
B2
Cebuano
Upper Intermediate
B2

Accomplishment

  • Safety training for personnel providing direct service to passengers in passenger spaces. - December 30,2021 | fredrick hallquist- Safety Manager
  • The brand training workshop. - january 2020 | catherine Roxas
  • Guest service excellent skills. - March 17,2023 | xavier fernandez -hotel training manager.
  • Building the bigger dream team. - April 10 2023| xavier fernandez -hotel training manager

Timeline

F&B Waitress /Hostess

Genting dream cruise
01.2018 - Current

Receptionist /Waitress

Gerry’s Grill
07.2014 - 09.2016

Cashier

Waterfront airport, hotel and casino
08.2011 - 05.2013

Bachelor of Science - Hotel ,Resort And Restaurant Management

Eastern Samar State University -GUIUAN

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Mary Rose SomorayF&B Waitress