Mary Rose Pioquid
Marcos
Quezon City
Summary
Experienced with medical billing processes, including claim submission and follow-up. Utilizes knowledge of insurance guidelines to ensure accurate and timely billing. Track record of effective communication and problem-solving, consistently supporting healthcare providers' financial goals.
Overview
10
10
years of professional experience
Work History
Medical Biller
Visaya KPO
07.2024 - 06.2026
- Review patient records and correct billing errors using EPIC
- Enter and update patient demographics and insurance information in billing systems.
- Designate invoices to appropriate departments
Customer Support Helpdesk | Xerox
HCL Technologies
07.2019 - 01.2024
- Checking of Business accounts to validate the requested order
- Order processing for shipment of toners and consumables related unit
Senior Customer Service Representative
Apria Healthcare Account
06.2018 - 06.2019
- Checking patients accounts, reviewing medical documents and qualifying for Durable Medical Equipment (SPAP) base on Insurance guidelines
- Order processing for shipment and follow up with patient for further details
- Handling incoming calls and customer/insurance inquiries and concerns
Insurance Receivables Representative
Alorica
01.2013 - 06.2018
- Placing outbound calls to follow up status of claims to Insurance carrier in US
- Checking claims information via online and provides resolution to old and new claims
- Updated client system promptly to avoid aging of accounts and to ensure work quality
Customer Service Executive
MSIG - DBS Asia Hub
03.2012 - 09.2012
- Placing outbound calls and offering General Insurance such as Personal Accident and Health Insurance
- Up sell and cross sell insurance plans to new/existing customers
- Sends product summary via email to the customers
Customer Relations Officer
NTUC Income
11.2010 - 11.2011
- Handling incoming calls and customers’ inquiries, places outbound calls to offer General Insurance such as Motor, Personal Accident and Home
- Prepare quotations and sales report. Up sell and cross sell products and services to new/existing customers
- Handles customer complaints and investigate the root-cause/s from customer's feedback
- Process customer’s application on new plan, renewal, upgrade, endorsement, and termination request
- Sends brochure and promotional campaigns via fax/email to the customers
- Certified by Singapore College of Insurance on the following:
- 1. Certificate in General Insurance on Basic Insurance Concepts and Principles
- 2. Certificate in Personal General Insurance
Inside Sales Executive
Viewqwest Pte Ltd
04.2009 - 10.2010
- Placing outbound calls and offering Connectivity services, Managed Services and Voice over IP
- Generate new leads and prepare quotations and sales report
- Up sell and cross sell products and services to new/existing customers
- Handle customer’s enquiries pertaining to Business Telecommunication Services
- Handle customer complaints and investigate the root-cause/s from customer's feedback
- Process customer’s application on new service, renewal, upgrade, relocation, and termination request
- Provide support and generate leads to the Account Managers/ Sales Managers
- Sends brochure and promotional campaigns via fax/email to the customers
- Answer and handle email correspondence
Campaign Executive – Telesales
AIA (American Insurance Assurance) Company Limited
11.2008 - 03.2009
- Insurance account, placing outbound calls to encourage clients and assist them in making decision to enroll with the plan
Inbound Sales Representative - Sprint/Nextel Account – US
NCO Group
06.2007 - 11.2008
- Front liner receive all calls and offer mobile plan, transfer calls to necessary department.
Outbound Sales Representative - Virgin Media – UK
NCO Group
06.2007 - 11.2008
- Placing outbound calls and offering Telco services, digital TV and Broadband.
Customer Service - Outbound Sales Representative
ICT Telemarketing Service
10.2006 - 03.2007
- Credit card acquisition account – Capital One, sharing and selling the features and benefits over the phone.
Education
Bachelor of Science - Psychology
Adamson University
03.2003
Secondary - undefined
St.Theresa’s School
03.1998
Primary - undefined
Novaliches Elementary School
03.1994
Skills
Claims review
Accounts receivable
Insurance verification
HIPAA compliance
Insurance billing
Medical claims submission
References
To be provided upon request
Timeline
Medical Biller
Visaya KPO
07.2024 - 06.2026
Customer Support Helpdesk | Xerox
HCL Technologies
07.2019 - 01.2024
Senior Customer Service Representative
Apria Healthcare Account
06.2018 - 06.2019
Insurance Receivables Representative
Alorica
01.2013 - 06.2018
Customer Service Executive
MSIG - DBS Asia Hub
03.2012 - 09.2012
Customer Relations Officer
NTUC Income
11.2010 - 11.2011
Inside Sales Executive
Viewqwest Pte Ltd
04.2009 - 10.2010
Campaign Executive – Telesales
AIA (American Insurance Assurance) Company Limited
11.2008 - 03.2009
Inbound Sales Representative - Sprint/Nextel Account – US
NCO Group
06.2007 - 11.2008
Outbound Sales Representative - Virgin Media – UK
NCO Group
06.2007 - 11.2008
Customer Service - Outbound Sales Representative
ICT Telemarketing Service
10.2006 - 03.2007
Primary - undefined
Novaliches Elementary School
Secondary - undefined
St.Theresa’s School
Bachelor of Science - Psychology
Adamson University