Mary Rose Masangkay
Imus
Summary
Dedicated, results-driven professional with over 10 years of industry experience, consistently recognized for outstanding performance and contributions. Proven ability to enhance operational efficiency while maintaining high standards of excellence. Committed to fostering positive relationships and driving success through a customer-centric approach.
Overview
15
15
years of professional experience
Work History
Content Moderator
Appen
09.2024 - Current
- Meticulously annotate and tag data (text, images, audio, video) with relevant information according to project guidelines.
- Communicate any issues or challenges with data annotation to project leads in a timely and professional manner.
- Adhere to project deadlines and deliver annotated data within predetermined timelines.
Loan Officer
Galilee Business Support Services
09.2022 - 03.2023
- Assisted senior-level credit officers with complex loan applications
- Maintained data within digital systems with meticulous accuracy for precise, reliable records
- Examined loan document entries and reconciled against client paperwork to complete required loan processes with BC Invest
Client Service Associate
Sitel
01.2020 - 09.2022
- Answered client inquiries concerning credit standing, loan balances and penalties with Macquarie Leasing
- Processed email requests. Navigated internal database to execute tasks quickly and efficiently.
- Cross-trained as Quality Assurance Apprentice to provide backup support for organizational leadership. Assessed and evaluated production personnel compliance with SOPs.
F&B Server
Solaire Resort
05.2019 - 12.2019
- Served patrons daily at fast-paced fine dining restaurant and banquet
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests
- Maintained safe hygiene and food handling standards for full compliance
Customer Service Representative
Teleperformance
03.2014 - 05.2019
- Handled travel arrangements for groups, couples, executives and special needs clients
- Managed flight bookings and maintain accuracy when determining quotes for guests and travel partners of Expedia US through the utilization of Sabre and Amadeus
- Promoted as a Subject Matter Expert. Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Promoted as a Flex Trainer. Trained new hires and mentored existing employees on operating procedures and updates on company services.
Payment Officer
2Success Inc.
09.2014 - 02.2015
- Navigated office software and document management systems to locate precise information
- Identified errors in data entry and related issues, reporting to supervisors for resolution
- Reviewed customer orders and followed specifications relating to data entry
Cashier
Supervalue Inc.
10.2010 - 03.2011
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently
- Maximized customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs
Education
Bachelor of Arts - Industrial Management
Technological University of The Philippines
01.2013
Diploma - Electronics Engineering Technology
Technological University of The Philippines
01.2010
Spanish Language
Instituto Cervantes De Manila
01.2018
Food And Beverage Services
Magsaysay Center For Hospitality And Culinary Arts
01.2019
Skills
- Data annotation expertise
- Familiarity with AU mortgage loan procedures
- Adherence to banking integrity standards
- Transaction management
- Service excellence
- Spanish language skills
- GDS proficiency
- POS system management
- Diverse background in hospitality
- High-end restaurant service
- Large-scale dining management
Timeline
Content Moderator
Appen
09.2024 - Current
Loan Officer
Galilee Business Support Services
09.2022 - 03.2023
Client Service Associate
Sitel
01.2020 - 09.2022
F&B Server
Solaire Resort
05.2019 - 12.2019
Payment Officer
2Success Inc.
09.2014 - 02.2015
Customer Service Representative
Teleperformance
03.2014 - 05.2019
Cashier
Supervalue Inc.
10.2010 - 03.2011
Spanish Language
Instituto Cervantes De Manila
Bachelor of Arts - Industrial Management
Technological University of The Philippines
Diploma - Electronics Engineering Technology
Technological University of The Philippines
Food And Beverage Services
Magsaysay Center For Hospitality And Culinary Arts
Similar Profiles
Jack WarnerJack Warner
Internet Analyst at AppenInternet Analyst at Appen
Chinedu OkaforChinedu Okafor
Search Engine Analyst at AppenSearch Engine Analyst at Appen
Jonathan Gress-WrightJonathan Gress-Wright
Linguist at AppenLinguist at Appen
DANIELLE CAAYADANIELLE CAAYA
Senior Patient Service Representative at Conifer Healthcare SolutionsSenior Patient Service Representative at Conifer Healthcare Solutions
Ma. May Angelica GriponMa. May Angelica Gripon
Architectural Quantity Surveyor at Thaison Builder & Developer Inc.Architectural Quantity Surveyor at Thaison Builder & Developer Inc.